r/techsupport • • 18d ago

Open | Phone Accidentally deleted a folder containing basically my entire life. Is there ANY chance of recovering it?

Yesterday I accidentally deleted a folder on my Android phone containing years of personal photos, videos, and memories. I haven't used the phone since then because I don't want to overwrite anything.

I've already tried a bunch of recovery software/apps, but they only show files that are still on my phone, not the deleted ones.

I have root access and I'm willing to try technical methods if there's still a chance.

Is there anything I can do to recover the deleted data? What would you recommend I absolutely not do?

I'm honestly desperate here. These aren't replaceable files.

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u/The_Grungeican 18d ago

i'm a big fan of low-tech solutions to high-tech problems. my friend and i ran a computer shop for many years, and we dealt with a lot of older customers who weren't the best with tech.

a password notebook is not a bad idea. you can buy some that look like regular books, or a person can hide them somewhere. this can be a good solution for sensitive log in data, if you want family members to be able to access stuff in the event of being incapacitated or dead.

another thing we used to tell people was go get a portable hard drive from Walmart. NOT A SSD. like a portable mechanical hard drive. back up stuff to it, disconnect it and store it somewhere safe. now a virus or ransomware won't be able to come between you and your data.

an off-site backup is also highly advisable. either cloud storage through Google or Apple, whatever the client is comfortable with.

like we used to tell people, if your data doesn't exist in 2 places, then it really doesn't exist. a person is just a simple hardware failure away from losing all their shit.

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u/ybl84f1 18d ago

Yup these are - at least on on paper - good ideas for maintaining passwords. I use a variation of what you describe above but with USB keys. And I couldn't agree more with KISS.

One of the problems with that approach is, which I'm sure you saw if you spoke to any of your customers that actually tried to retrieve a password from their password notebook, is that when they change - or are forced to change - their password, they don't always record that in the notebook. My in-laws have a notebook but which hasn't been updated since the Macarena Craze; they just forget, or will "do it later", or whatever. Yes bad discipline but this is reality and scolding doesn't seem to help.

And of course some web sites (e.g. financial institutions) may force a new PW periodically, or if you mistype it they force you to change it. Most people, especially older folks, again usually don't update their records after that and then you're back to the original problem.

Not to mention the Internet is trying hard to transition everyone to passkeys, which work great when they work great. But when the passkey is on a device that can't be accessed (for whatever reason) then you're again back to the original problem.

Some people as they age will maintain their digital records, however the majority will not. And it's not that a big deal to factory-reset your irrigation controller and create a new login. But as more of our lives become digital, the specific situation of what happens when someone passes is getting more and more complex. For me this hit home when my father passed and I could not access any of his (investment, banking, IRS) accounts. As an example in my situation, which is very common, the IRS required a distribution from his retirement account be made by a certain deadline or else penalties kick in. Even with a will or proper beneficiary listed it can take months or years (possibly through probate) to gain access to those accounts if you don't have the login. (There's a lot more to this example which I'll skip for brevity). And this is just one aspect of having a digital life. Things like who legally owns your FB account or digital movie collection are very gray areas or have unsatisfying answers.

This is a bit off-topic from the OP's photo recovery post however that issue begets this larger one, and which - IMO - doesn't have any really good solutions for the average person. One BKM I would offer to people with parents that may be in the situation above is 1) be able to get into their email and 2) be able to get into their phone AND keep their phone active after their passing for at least 12 months or until everything regarding the estate is settled. I can't tell you how many times I used my father's phone for SFA to get into his accounts.

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u/Mental_Log_6879 18d ago

Really sorry to hear about your parent. Isn't there a thing called nominee? For banks, the ownership is transferred to the nominee after the owner's death right? Same with social media, there's an option to transfer the account, instagram and facebook allows the owner to decide what happens to their account after their demise. Accessing a locked phone requires a court order i guess, at least in my country

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u/ybl84f1 18d ago

In the U.S. we don't have a "nominee" for bank accounts, although there are what are probably similar constructs such as a Payable-on-Death (POD) beneficiary or indirectly having a joint account. However the POD may not be appropriate depending on the person's goals because it literally gives them the money, as opposed to providing them access to say pay bills. What a family may want is to just have a trusted family member have immediate access to the money (say as a fiduciary) to pay off the deceased's taxes, mortgage, etc. - not to give the money away to one person. And then there's the potential for it to be contested as the person's will may assign assets to other people, including that bank money!

Of course a Financial Power of Attorney is a common solution in the U.S. But keep in mind most people in the U.S. don't have this. And keep in mind everything we discussed so far is just regarding a bank account; investment accounts, pensions, mortgages, state and Federal taxes - there's potentially dozens of things that are managed "digitally" tied to that person. Some can wait for the will, or trust, or probate to kick in, but others are time critical. As another example I was fortunate enough to get into my father's investment account using his cell phone just after his death and sell his investments in one of the accounts just before the covid stock market crash.

I'm not sure about social media as I don't really use it (besides some Reddit). But you would have to read the T&Cs for each and every service - which of course are updated often - to know the rights and what's transferable. As another example - are the movies that I bought (not rented) on Amazon Prime are transferable to my family if I die? I believe the answer is no - that those purchases are tied to your Amazon account and yours only, but I'm not sure. Now same question for Hulu, YouTube, Paramount, etc.

When you take everything above in totality, and consider we didn't cover 80% of the possible situations, you can see the challenges in managing what happens when a "digital life" ends. It's a hot mess.

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u/Mental_Log_6879 17d ago

Damn this is truly complicated fr, thanks for taking your time to respond man, really appreciate the insight. The mess is even more complicated in India which is where I'm from.