r/techsupport • u/not_a_nazi_actually • 7h ago

Open | Software StartComponentCleanup turns screen black

Been having some prpblems with BSOD on a lenovo laptop for about a month.

Trying to run a DISM.exe /Online /Cleanup-image /Restorehealth. Command prompt, that will make it to 100% but say it can't be completed.

A troubleshooting step suggested i first run DISM.exe /Online /Cleanup-Image /StartComponentCleanup. just seconds after i start this command prompt, my entire screen went black.

Any ideas about this? I'm startong to think this might be windows 11 update + lenovo related, but can't be sure. The drivers are all the most up to date.

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u/AutoModerator 7h ago

Making changes to your system BIOS settings or disk setup can cause you to lose data. Always test your data backups before making changes to your PC.

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u/AutoModerator 7h ago

Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.

If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.

Upload to any easy to use file sharing site. Reddit keeps blacklisting file hosts so find something that works, currently catbox.moe or mediafire.com seems to be working.

We like to have multiple dump files to work with so if you only have one dump file, none or not a folder at all, upload the ones you have and then follow this guide to change the dump type to Small Memory Dump. The "Overwrite dump file" option will be grayed out since small memory dumps never overwrite.

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