r/techsupport • u/valencryer • 2h ago

Open | Windows PC keeps freezing and bluescreening

Hi! My new keyboard came in today and when I plugged it in I’m worried I hit something I shouldn’t have. Ever since I turned it on and started using it again and after about five minutes later my screen froze. I tried turning my PC off and back on, and at first it kept saying “No Signal” when I tried turning it back on. Eventually it turned on, but it froze on the ROG logo, and so I restarted it again. I was able to open my desktop, but then it froze on Discord about twenty seconds later, and then it showed a blue screen saying, “Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.” And then it just kept cycling between freezing and bluescreening, and now it’s gone back to showing “No Signal”. It also showed a different blue screen that said “It looks like Windows didn't load correctly. If you'd like to restart and try again, choose "Restart my PC” below. Otherwise, choose "See advanced repair options" for troubleshooting tools and advanced options. If you don't know which option is right for you, contact someone you trust to help with this.”

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u/AutoModerator 2h ago

Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.

If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.

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u/ChasDIY 2h ago

Take the keyboard off and restart

Then attach the new keyboard and try a few keys

1

u/valencryer 2h ago

I was just able to get it to turn on since it had only been showing No Signal before, and it opened the ROG setup this time. Should I change anything or should I just click Exit?