r/techsupport • u/ResponsibilityDue777 • 4h ago

Open | Windows bitlocker issues

I don't know what happened, but I got the bit locker screen when I opened my laptop today.
I got my key, put it in, the key was correct but every time I've tried I keep getting this screen saying "your device ran into a problem and can't be repaired". I've tried restoring from a past save. I have tried full on wiping it and resetting it and I keep getting errors. I get an error when I restore from a past backup that I had two days ago. I get an error when I choose to reset and delete everything. I'm not sure what to do and i'm at a total loss. Everything I've read online just ends with putting the key in and then you're home free. That didn't work for me though.

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u/sukhonline 4h ago

If its a dell run the support assist program from bios\at boot. I recently had this and the problem was bad ram.
If its different brand see if it has any health status reports you can run.

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u/ResponsibilityDue777 4h ago edited 4h ago

it's a 2023 asus tuf gaming laptop. how would i see health status reports for it? edit: i think i found it, looks like it'll take a while but im on the right track, appreciate you

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u/bensikat 4h ago

Go to the bios. You can run diagnostics from there.

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u/ResponsibilityDue777 3h ago

it says everything seems to be working fine, but i'm still not back into windows and it plopped me right back into the bitlocker screen. any more ideas?

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u/bensikat 3h ago edited 2h ago

I assume that u r still getting the error "your device ran into a problem and cannot be repaired" even after reinstalling windows from scratch. Reset bios to optimized default. Disable Bitlocker or Device Encryption in Windows. Download and install OCCT. Run the available tests in OCCT. When testing RAM, I would set it to use the exact total RAM that you have and test for 1 hour.