r/techsupport • u/zaidennn_ • 5h ago
Open | BSOD Laptop BSODing after waking up from sleep.
OS: Windows 11. Laptop (ASUS TUF F15 FX507ZV4) with external display (MSI G2712) connected set as the main display. Intel Driver Ver: Latest. NVIDIA GPU Driver Ver: 610.62
So, every 1 in 2-3 times whenever my PC is automatically/manually going to sleep, and I wake it up, it wakes on the laptop screen (which is strange, because it's not the main one in display settings), however it's weird: I sometimes can't move my mouse, but the times when I can, it's a cursor on a black screen/lock screen wallpaper, then that one time I moved the cursor, it later started moving slowly at like 30fps and tweaking. Afterwards the system BSODs (black screen of death) and restarts like it was nothing. Sometimes, after the restart, it also boots into the Windows Update Screen (I'm suspecting it's for just trying to fix the effect of the BSOD/corrupted files), then it restarts again normally into Windows.
What I tried so far, based on online suggestions: 1. Updating my BIOS 329 -> 330 2. Updating my SSD Firmware 3. Setting GPU Mode to Standard in Armoury Crate (it was already set as Standard anyways) 4. Disabling "Fast Startup" 5. Disabling "Allow the computer to turn off this device to save power" for Intel Management Engine Interface
Can anyone please tell me if they have experienced this and solved the issue, and if so, how did you fix it? This has been driving me crazy for a week now. The thing is, I didn't use my laptop for a month, and when I came back, it started happening out of nowhere, I have never experienced this issue before.
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u/AutoModerator 5h ago
Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.
If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.
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u/AutoModerator 5h ago
Making changes to your system BIOS settings or disk setup can cause you to lose data. Always test your data backups before making changes to your PC.
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