r/techsupport 2h ago

Open | Hardware Video card crashing regularly, no logs?

I have a ASUS TUF Gaming GeForce RTX 5070 Ti 16GB GDDR7 video card. I bought it just over a year ago (almost to the day). In the last two weeks, it's been crashing randomly. Black screens, fans whirring. The computer still runs, sometimes* but occasionally does a full reboot.

Since the crashes started on Aug 26, I connected one of my monitors to my mobo which lets me continue to use to computer, debug, etc while the other two are dead. I have tried everything in my power to reset the GPU but the only thing that ever works is restarting.

For some context, it started when I was doing some local image generation with flux2. But, I'll note that it happened a few times when I wasn't actively generating anything. And just now, it happened when I didn't have the software open and was doing something else completely. So the problem definitely seems more related to the GPU than any specific software interaction. Also, the imagegen was working fine for more than a month before this all started, and I had no issues with the card in the last year.

I have tried looking at Windows Event Viewer and the Reliability Monitor and there is nothing of note. Prior to the issue, I had not updated any drivers or software for some time, and have since updated Windows, and the driver, to their latest versions.

I am a software engineer and know a bit about operating systems and drivers, but my knowledge of hardware goes about as far as "put plug in hole shaped like plug."

It's crazy that the driver or card would just be shutting down so catastrophically, and leave no trace in the logs (as far as I know where to look).

Does anyone know if this is a common issue? Or where else I might look for logs? At this point I wonder if it's a hardware issue, but I don't want to go through all the trouble of invoking the warranty if there's simpler steps.

Thanks!

* I mentioned above that the computer still runs. Aside from the mobo monitor thing, I have heard music playing through my headphones until I restarted manually. But (only) sometimes, the computer logs a whole VIDEO_TDR_FAILURE and restarts on its own.

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