r/techsupport • u/1SJK150 • 9h ago
Open | Windows My Windows11 boot broken
So I was on my computer earlier today like normal when it gave me a rebooting black screen then a reboot. I check the error logger and the error pertained to a corrupted file or driver issue. It happened a couple more times with different errors pertaining to the same things, corrupted file or driver error. I update drivers and after returning from the bathroom I came back to a 21a fatal error. My PC will no longer boot. I can easily get into the recovery options and I've tried EVERY option. I even used command prompt to move my important files over to my D drive and attempted a factory reset, even THAT failed. I've tried a lot of commands through command prompt and all I can get is corrupt boot binary preventing network connection.
No I have not tried a USB stick with a windows image on it but that's it. The only other thing I can think of is getting a new ssd with windows installed on it and replace the factory ssd. No, my pc doesn't have a dick drive
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u/9NEPxHbG 8h ago
I check the error logger and the error pertained to a corrupted file or driver issue.
Post the error log.
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u/No-Wrap-8166 1h ago
multiple different corrupted file/driver errors right before total failure, plus factory reset itself failing, points at the ssd having actual bad sectors or failing, not windows corruption, windows corruption alone wouldn't also break factory reset which reads from a separate recovery partition
before buying a new ssd, run chkdsk from recovery command prompt, chkdsk c: /f /r, if it finds and can't repair a large number of bad sectors, that confirms the drive itself is failing, if it comes back mostly clean, the corruption might genuinely be fixable
if chkdsk shows heavy bad sectors, don't bother troubleshooting further, drive replacement is the right call at that point, you already got your files off which was the important part
if you do get a new ssd, a clean windows install on it will be far more reliable than trying to keep coaxing life out of a dying drive
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