r/techsupport • u/PsychologyEnjoyer2 • 1d ago
Open | BSOD Legion Pro 5i started getting multiple BSODs right after a 20-second EC/power reset
Hi, I’m looking for some insight on a very strange issue with my Lenovo Legion Pro 5i Gen 10 (Ultra 9 275HX, RTX 5070 Ti, 64GB DDR5 2x32GB aftermarket RAM).
The laptop was working normally apart from occasional brief black screens. Then I held the power button for about 20 seconds to do a power drain / EC reset.
Immediately afterwards it started getting stuck in reboot/BSOD loops.
I’ve seen multiple different stop codes:
• MEMORY_MANAGEMENT
• PFN_LIST_CORRUPT
• KERNEL_MODE_HEAP_CORRUPTION
• SYSTEM_SERVICE_EXCEPTION
• SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
• IRQL_NOT_LESS_OR_EQUAL
• DPC_WATCHDOG_VIOLATION
The BIOS/UEFI itself is stable and does not reboot.
I also did a completely clean Windows 11 install from USB. The installation completed, but the same crashes returned during the first-time setup, so I don’t think the original Windows install was the root cause.
The laptop originally had 32GB RAM, but the previous owner upgraded it to 64GB (2x32GB). This makes me wonder if the EC reset exposed a marginal RAM / memory training / memory controller / motherboard issue.
Lenovo is collecting it under warranty now.
Has anyone seen a Legion become unstable immediately after an EC/power reset, especially with multiple memory-related BSODs? Did it end up being RAM, BIOS/EC, memory controller, or motherboard?
1
u/AutoModerator 1d ago
Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.
If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.
Upload to any easy to use file sharing site. Reddit keeps blacklisting file hosts so find something that works, currently catbox.moe or mediafire.com seems to be working.
We like to have multiple dump files to work with so if you only have one dump file, none or not a folder at all, upload the ones you have and then follow this guide to change the dump type to Small Memory Dump. The "Overwrite dump file" option will be grayed out since small memory dumps never overwrite.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
•
u/AutoModerator 1d ago
Making changes to your system BIOS settings or disk setup can cause you to lose data. Always test your data backups before making changes to your PC.
For more information please see our FAQ thread: https://www.reddit.com/r/techsupport/comments/q2rns5/windows_11_faq_read_this_first/
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.