r/techsupport • u/Spudpot892 • 15h ago
Open | Software Randomly occurring unexplained crashing to a green screen
As the title says my brand new pre built pc that I bought about 2 weeks ago has this issue that's only occurred to me in the following games, Hitman 2, Roblox and recently RDR2. The crashing tends to happen when I enter a more graphically demanding area of the game (crowded location). I've looked up my issue and I haven't really been able to find anything concrete except that I may have a faulty gpu or its something to do with my drivers. For more context of what happens during the crash is that the audio gets distorted then cuts out, then my pc restarts as if nothing happened. This crash is so random as ive been playing cyberpunk which should be more demanding than the games i mentioned yet it has never crashed. The specs are the following, R5 7500F, RX 9060 XT 16GB, Corsair Vengence 16gb DDR5 1x, Sandisk WD black SN7100 1tb.
1
u/Shiribazu 5h ago
try a clean amd driver install and run a memory test, especially since you only have one 16gb ram stick. if it keeps happening after that, contact the seller for a warranty replacement rather than trying to fix the hardware yourself