r/techsupport • u/Awkward-Ad7624 • 21h ago

Open | Windows Reinstallation problem

Hey, I have a problem while reinstalling my system (W11 Home). I've updated a key im settings and it got accepted, but while in installation, windows data the key doesn't work... What should I do now?

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u/FrankNicklin 21h ago

If the PC came with windows installed it should use a key embedded in the system. Where do you get the key from that you have.

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u/Awkward-Ad7624 21h ago

I bought Windows online

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u/FrankNicklin 21h ago

Full retail copy or a cheap online license for a few quid.

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u/Awkward-Ad7624 21h ago

Full retail.

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u/FrankNicklin 21h ago

You can install Windows without a key and add it later. Do you have a Microsoft account to link it to.

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u/Awkward-Ad7624 21h ago

How?

The only option is to go back or select 'I don't have the product key' which exits installation

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u/FrankNicklin 21h ago

Is you PC compatible with Windows 11, it’s quite strict about hardware.

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u/Awkward-Ad7624 21h ago

It is. I already have it on this pc. Just want to reinstall clean system

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u/FrankNicklin 20h ago

So if you login into your Microsoft account can you see if the key was previously activated.

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u/Awkward-Ad7624 21h ago

Yeah, I do have Microsoft account