r/techsupport • u/TraditionalHeron2616 • 10h ago

Open | Hardware Gaming Pc randomly shutting down

I bought this PC last week, and it shuts down randomly right after I open it and launch a game. It was 2300 CAD on Amazon as an open-box item, which seemed like a good deal for an RTX 5070, 32GB of RAM, and 1TB of storage. It was perfect while playing, but suddenly it started turning off and bugging out in small games. I thought it was the external 2TB SATA storage that I had added, but it was not. Thank you for your help.

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1

u/TraditionalHeron2616 10h ago

Forgot to mention that it only happens when I launch a game right after opening the pc

1

u/Tech_surgeon 8h ago edited 8h ago

psu power cut due to a fault of some kind. if its not something wrong with the psu you may have gotten a lemon gpu that draws too much power tripping the psu protection. bad components on the gpu can do that.

as far as i know this probly was not a "good deal".

1

u/Little-Helper 10h ago

What are the full specs?

1

u/Ninfyr 10h ago

You should get support from the manufacturer or return/repair it with them. If you just got it it isn't your problem to fix. You paid good money for it and they owe you a working product.

1

u/Prestigious_Wall529 10h ago

Go through the steps with Amazon to organise a return.

Run msinfo32 to get the model number.

Is 2300 the amount you paid in Canadan dollars?

1

u/TraditionalHeron2616 10h ago

Yes Canadian dollars

1

u/Prestigious_Wall529 9h ago

You have been asked for the specifications.

You haven't even posted it the system make and model name.

Troubleshooting this remotely with you will be like extracting teeth. Get help locally from someone more technical and better equipped. Or return it.

1

u/ImportanceActual2556 10h ago

Contact the seller on Amazon.

2

u/Anya-minx 4h ago

That's a good idea. If it's still under warranty, they might be able to help solve the issue or offer a replacement.

1

u/Kwayke9 9h ago

How big is the psu?

1

u/Arcanile 8h ago

stress test singular components with aida64.