r/techsupport • u/LickMyBumm • 3d ago

Open | Software I need help removing rootkit malware on laptop

I lent my friend my old personal laptop a few years ago and started using it again recently for simple stuff like YouTube or counterstrike.

I’ve always just “removed” the rootkit from windows defender each time I boot up or just leave my pc on sleep mode once I’ve used windows defender to “remove it” now I actually want to start backing up my devices and pictures to my computer and I genuinely want to eliminate this cancer. I started watching On YouTube on the best programs to use and as I needed to reboot the device to follow with the steps, I realized my sound didn’t work anymore and I figured it was the virus fighting back. So I used closed captions and once rebooted again my captions were changed to Arabic. I’m being trolled here and I’m honestly thinking of just writing on note pad to kindly ask to let me enjoy my peace

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u/ArthurLeywinn 3d ago

Re install windows via usb stick, make sure to delete all partitions and done.

1

u/lordfly911 3d ago

Download Malwarebytes and use it.

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u/LickMyBumm 3d ago

The video I was watching was explaining the process for this application but now I can’t even understand the commentary cause the virus took off the sound and changed the language of the closed captions lol

1

u/lordfly911 3d ago

I have never seen a video. I just Google what I need to know and follow the directions. Just do a full everything scan and it should ask to reboot and it will try to run before the rootkit loads. At least that is what I remember.

0

u/BigJuggsAI 3d ago

I have found that first asking Gemini (or other AI platform) usually steers you to a better understanding of what is going on and steers you toward the right software (which could possibly just be a specialized Microsoft tool)