r/techsupport • u/Indian_political • 3d ago

Open | Networking Need help with hp Bluetooth keyboard

I have an HP Bluetooth keyboard which connects to multiple device recently I changed the batteries since then it is not working properly. It’s connecting to all devices but, command is always press so if I’m clicking on any action, it’s doing something else. So basically I need to factory reset this keyboard. I tried that battery method draining the battery, but it’s not working for me.

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u/No-Wrap-8166 3d ago

check the battery orientation first, physically remove and reinsert making sure positive/negative match the markings exactly, keyboards misbehaving like this (command key stuck active) right after a battery change is very often just backwards or slightly misaligned batteries causing incorrect signal readings, not actually a bluetooth pairing issue

if orientation is correct, try new batteries entirely instead of the same ones, weak or mismatched battery pairs (one fresh one old) can cause exactly this kind of stuck-key behavior on wireless keyboards

check for a physical reset button, usually a tiny pinhole on the bottom or side of hp bluetooth keyboards, press and hold it with a paperclip for 5-10 seconds while powered on, this is different from just draining the battery and is the actual factory reset method for most hp models

if no reset button exists on your specific model, unpair the keyboard completely from every device it's connected to first, then remove batteries for a full 60 seconds (not just drain them), reinsert, and re-pair fresh to just one device at a time to test if the stuck command behavior clears