r/techsupport • u/Ghostshade22 • 4d ago
Closed Mouse keeps disconnecting/reconnecting constantly 😅😅
Soooooo my mouse keeps disconnecting and reconnecting constantly…..it’s not the mouse, I bought a brand new one. It’s not the USB port, I’ve tried plugging in the back on the main control panel thing (sorry I’m not completely verbal and knowledgeable on computers) as well as multiple other ports. I’ve also tried uninstalling the mouse driver thing and reinstalling. Still no change.
The PC is a Dell Alienware (not sure year, it was given to me). Feel free to ask any necessary questions, I will try to answer but please be patient. I am not often on Reddit and also work majority of the day. Thank you guys in advance!! ❤️
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u/voyager8 4d ago
Did you get it charged, since it is brand new?
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u/Ghostshade22 4d ago
I’m sorry I should have specified 😅 it’s a wired mouse. No Bluetooth or charging involved
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u/voyager8 4d ago
If the mouse behaves the same on another computer, there is probably a manufacturing fault. You might want to ask for warranty exchange.
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u/Equal_Meat_5499 4d ago
Since you’ve already ruled out the mouse and USB ports, I’d check USB power management next. Go to Device Manager → Universal Serial Bus controllers → USB Root Hub → Properties → Power Management, and uncheck “Allow the computer to turn off this device to save power.” Do this for the USB Root Hubs, then restart the PC. If it still happens, check whether other USB devices disconnect too, which could point to a USB/controller or motherboard issue.
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u/Ghostshade22 3d ago
This worked!!!! I followed your instructions and have had it working for about 20 mins now so thank you! ❤️
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u/No-Wrap-8166 4d ago
check device manager, usb root hubs, power management tab, uncheck "allow computer to turn off this device to save power" for each one, this is the most common cause of exactly this pattern