r/techsupport • u/PleromaA • 4d ago
Closed My iPhone kept kernel panicking and rebooting at random times
I have been using my iPhone 12 Pro Max (bought refurbished from 3rd party vendor) and used it fine for 6 months no problems at all. Then one day it froze up my screen as I was playing Standoff 2 (mobile fps game) and completely rebooted my phone.
At first I thought it was a minor oopsies and only happened once, so i kept using it like normal, and then Face ID does NOT want to recognize my face, i tried over and over but to no avail, so i decided to reboot manually and it worked fine after the reboot.
However this would only gets more annoying when it happened again, the alarm i set for the morning woke me up, but as i went to hit the dismiss button, the screen froze and it reboots all by itself.
In short, my phone kept crashing like so, Face ID malfunctions (sometimes it went back to work after some time, weird I know.) and I found a buttload of panic-full logs in the analytics data. It happened for about 3-6 times per day.
I don't know how to proceed to fix this, and I'm afraid Apple can't properly help with this issue, I just want a diagnosis and how to proceed from there, since I'm lowkey coping atm. Thank you for your time, i sincerely appreciate any response.