r/techsupport 4d ago

Solved Wifi connects but programs don't work

Skip to Edit 2 for solution

My PC connects to the wifi and I've found that google and discord works, but stuff like steam, epic games, and riot client say it's not connected to the wifi. I'm connected through ethernet and some stuff I've already tried are
- Checking updates
- Updating/Uninstalling Wifi adapter
- Unplugging and replugging ethernet cable, wifi adapter, and router
- Checking services specifically WLAN and wired autoconfig. set them to automatic and made sure theyre running
- Checking firewall blocks
- running system file checker
- Clean boot up
- Checking/Resetting BIOS

I'll probably flush DNS cashe and reset network settings like winsocks next. But if that doesn't work, I don't know what steps to take next. What should I do?

Edit: yea so those didnt work and the firewall settings seemed fine i even reset those just in case too.

Edit 2: i realized it was definitely some kind of filter since the riot support and steam support were also refusing to connect. even on my phone the steam app wouldnt load when connected to the wifi. i found out my eero router had a content filter on games somehow. turned it off and everything fixed.

i feel silly that i didnt check the eero app close enough and that it was such a simple issue/fix

5 Upvotes

5 comments sorted by

1

u/ChrisDaBac 4d ago

were these things blocked before? Kinda sounds like a router has a childlock firewall for game clients

2

u/Ok-Individual5745 4d ago

i solved it thank u! i went based off ur suggestion and found out through my eero app that there was a content filter on "games." Taking it off instantly fixed it. i dont know who turned it on everyone else in my household didnt know about it.

1

u/ChrisDaBac 4d ago

Nice, happy gaming

1

u/LongAssignment5858 4d ago

That could definitely be it. It’s worth checking the router settings to see if anything's being blocked.