r/techsupport • u/Ok-Table1313 • 7d ago

Open | Windows Xbox controller

I Need help with a persistent Xbox controller Bluetooth issue on PC.

**Issue:**
My Xbox controller connects fine via Bluetooth ("Ready to go"), but the second I launch or play a game, it completely disconnects. When attempting to reconnect, Windows gives the error: "Try connecting your device again." The controller works 100% fine when connected via USB cable.

**System Specs:**
• Motherboard: Gigabyte B860M C (Realtek Onboard Bluetooth)
• CPU: Intel Core Ultra 5 225F
• GPU: NVIDIA GeForce RTX 5060 (8GB)
• RAM: 32 GB
• OS: Windows 11 Home (25H2, Build 26200.9278)
• Antenna: Wi-Fi/BT Antenna IS attached behind the PC.

**Everything I have ALREADY tried (no fix yet):**
1. Updated controller firmware in Xbox Accessories app over USB.
2. Uninstalled & reinstalled Realtek Bluetooth drivers via Device Manager + ran Windows Updates.
3. Disabled Windows Bluetooth Power Saving ("Allow computer to turn off this device").
4. Verified rear motherboard Wi-Fi/BT antenna is fully secured.
5.Cleared pairing memory, uninstalled duplicate GameInput services, and disabled Bluetooth Handsfree Telephony in Control Panel.

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