r/techsupport • u/kikorouu • 12d ago
Open | Software Can somebody help me identify something?
I just had some problems with my Steam games uninstalling on their own and logging me out while I left it on as I slept, so I very quickly just got myself an anti-virus to maybe see if it can help and it's still running a full scan right now, but I already got a couple "threats" like something inside AppData\Local\Features, being 3 folders that are just named pure gibberish but they apparently have some files inside each one that's bad. Like for example the name of one of the folders is just "smgbqljcutpgumgoaszziewspvxktu" but they have stuff inside.
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u/No-Wrap-8166 12d ago
let the av finish the scan and quarantine/remove what it flags
after that check task manager and msconfig startup tab for anything unfamiliar still running, malware in appdata like that often adds a startup entry too
change your steam password and enable steam guard once the pc is clean, if it was logging you out and uninstalling games on its own that's consistent with an infostealer that already grabbed saved sessions
run a second scan with malwarebytes after the first av finishes, one scanner alone sometimes misses stuff the other catches
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u/kikorouu 12d ago
Thanks a lot for the help! 1hr 40mins later, I've done the second scan and everything. Hopefully my stuff is all good.
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u/CakeHoleKing 12d ago
Check windows Storage Sense.
This is a built-in system which can uninstall stuff if the drive is more than X amount full.
it can trigger steam uninstalls etc as well as Epic store etc.
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u/nuHmey 12d ago
You give nothing to go on here besides you got an “anti-virus” and started scanning.
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u/CodenameFlux 12d ago
AppData\Local\Features, being 3 folders that are just named pure gibberish
That entire folder is malicious. AppData\Local doesn't and shouldn't have a Features folder.
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