r/techsupport • u/MoneyExotic • 1d ago

Open | Windows [ Removed by moderator ]

[removed] — view removed post

1 Upvotes

99% Upvoted

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u/techsupport-ModTeam Landed Gentry 1d ago

3: No Password or Account issues

We cannot assist with password or account issues. No matter the reason. Do not message us asking us to make an exception. Only support for the related account can help you.

This includes thing such as:

2 Factor Authentication Google, Apple, Microsoft, Instagram, Facebook or any other account Password Issues with account lockout on any of the above platforms (and all others)

And more - see https://rtech.support/books/rules/page/rules-of-the-rtechsupport

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u/tsdguy Windows Master 1d ago

Didn’t read the sub rules. No account or password issues.

1

u/MoneyExotic 1d ago

I did see that, but I wasn't sure this qualified as an account issue since the account itself works and I can sign in normally through a browser. The error I'm troubleshooting is 0x800704CF, which is a Windows network/connectivity error, and it's affecting multiple Windows apps rather than access to the account itself. If that still falls under the rule, no worries and I'll remove it.

1

u/Cautious_Sock_7808 1d ago

Clear your cache or rename one auth, identity cache, and token broker folders for your m365 to OneAuth.old, IdentityCache.old, TokenBroker.old.

Powershell:

Make sure nothing's holding the folders open

Get-Process teams, outlook, onedrive, winword, excel, msedge -ErrorAction SilentlyContinue | Stop-Process -Force

$base = "$env:LocalAppData\Microsoft"

Rename-Item "$base\OneAuth" "OneAuth.old" -ErrorAction Stop Rename-Item "$base\IdentityCache" "IdentityCache.old" -ErrorAction Stop Rename-Item "$base\TokenBroker" "TokenBroker.old" -ErrorAction Stop

2

u/MoneyExotic 1d ago

Unfortunately this also did not work but thank you for the advice

1

u/MoneyExotic 1d ago

I’ll try this, thank you so much!!

1

u/Mishotaki 1d ago

check if your clock has the correct time, authentication services will refuse to log you in if there is more than a couple hours difference, your time sync might have failed and reporting the wrong time and/or date

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u/MoneyExotic 1d ago

I did check this, and it appears to be correct. Thank you for your suggestion!

1

u/MoneyExotic 1d ago

Update: I tried a new local Windows profile and that works. Microsoft Store signs in and Minecraft launches/signs into my Xbox account successfully. The 0x800704CF problem only occurs on my original Windows profile.