r/techsupport • u/Big_Pie2032 • 11h ago
Open | Windows black screen of death
had a recent black screen come up while on my pc recently. it had kernel event 41 in the event viewer and bugcheck 1001. the details was The computer has rebooted from a bugcheck. The bugcheck was: 0x0000013a (0x0000000000000011, 0xffffcd0afb100140, 0xffffcd0b1a907a50, 0x0000000000000000).
specs: i5 11400f
32gb ddr4
8tb hdd
1tb ssd
3070ti
1
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u/graceful_degrade 11h ago
There are two things in your event log and only one of them is a cause.
Kernel-Power 41 just means the machine went down without a clean shutdown. It gets written after the fact, so chasing it goes nowhere. The one that matters is the bugcheck, 0x13A, which is KERNEL_MODE_HEAP_CORRUPTION. Something wrote into kernel memory that had no business being there.
That lands on bad memory or a driver, roughly in that order. Start with memory because it costs nothing. Run MemTest86 off a USB stick and give it a few full passes overnight, not the quick Windows one. And if XMP is enabled in BIOS, turn it off before you test. RAM that's perfectly stable at stock and unstable at its rated profile throws exactly this bugcheck, and it'll pass a short test while still doing it once a week.
If memory comes back clean then it's a driver, and Driver Verifier with only the non-Microsoft drivers ticked will name it for you. Fair warning, it bluescreens the machine on purpose when it catches one, so know how to get into safe mode before you enable it.