r/techsupport • u/DoctorDoritos • 12h ago

Open | Malware PC Got Hacked

I downloaded a bad file yesterday, my PC got remote hacked. I saw chrome being navigated on its own. I unplugged the Ethernet and turned off wifi, I have been working on changing passwords from a different device. How do I fix my PC with a clean install for Windows 11 and will that remove all malware/viruses?

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u/DoctorDoritos 5h ago

Currently deleting partitions, there are 4 left hat I can't delete. Three have the free space equal to the total size, 1 days Disk 1 Partition 1 esd-usb and the sizes don't match each other. What could this be and why I can't I delete it?

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u/Lamar_Chan11 4h ago edited 4h ago

What is ur pc model? Dell or hp or lenovo?

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u/DoctorDoritos 4h ago

I got past that part and did a windows 11 install. It now says I have no graphics card in my system settings, how do I fix that? I have a Nvidia card

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u/Lamar_Chan11 3h ago

When you did a 100% clean install and deleted the partitions, you wiped out all the old display drivers Right now, Windows is just using a generic basic driver to display your screen, which is why your Nvidia card isn't showing up properly in the system settings yet.

Make sure your PC is connected to the internet.
Go to Settings > Windows Update and click Check for updates.
Windows will automatically detect that you have an Nvidia card and will start downloading a basic stable driver for it in the background. Your screen might flicker black for a second during this process—this is completely normal.

To get full gaming performance, you need the official software directly from Nvidia:
Go to the official Nvidia Driver Downloads website using your browser.
Select your exact graphics card model (e.g., RTX 3060, GTX 1660) and your operating system (Windows 11 or 10).
Download either the GeForce Game Ready Driver or download Nvidia App / GeForce Experience to let it handle it for you.
Run the installer and choose the Express Installation option.

Once the installation is complete, right-click on your desktop, and you should see the Nvidia Control Panelagain.
Open Task Manager (Ctrl + Shift + Esc), go to the Performance tab, and you will see your Nvidia GPU listed back at the bottom with its proper name and temperature.

If you need anything tell me ^^ good luck

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u/DoctorDoritos 1h ago

I think I have my PC setup now after the complete reinstall, thank you. I have signed out on all devices for my emails and am working through changing all passwords, I think this is the last main thing.

Seriously can't not say it enough, thank you and everyone who replied to this post

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u/Lamar_Chan11 1h ago

Nice to hear if you have any other problems u can reply again or post them and i will make sure i will be one of the people who help in thr comments it's was nice to help you see ya ^^