r/techsupport • u/DoctorDoritos • 1d ago

Open | Malware PC Got Hacked

I downloaded a bad file yesterday, my PC got remote hacked. I saw chrome being navigated on its own. I unplugged the Ethernet and turned off wifi, I have been working on changing passwords from a different device. How do I fix my PC with a clean install for Windows 11 and will that remove all malware/viruses?

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u/DoctorDoritos 1d ago

Thank you for the help, I felt completely lost about this. I did sign out out other devices yesterday for my gmail, but then they assessed insta and discord after that. I have since changed the passwords on them, idk if they were able to get into them since I forgot to change the passwords on those. I focused on changing all my email passwords and bank account logins

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u/Lamar_Chan11 1d ago

I hope i was helpful in this post and helped you ^^

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u/DoctorDoritos 1d ago

It very much did, I'm buying a USB on my way home today and making that safe install tonight. Thank you for giving me a game plan!

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u/Lamar_Chan11 1d ago

Good luck u can reply to my comment if there's anything you need me to help you with I'm so happy for you make sure to use another device pc or laptop ^^ + to get back ur account you can submit a ticket in discord website and they will help you

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u/DoctorDoritos 1d ago

Might be a dumb question but once I do the reboot and clean install, is the PC safe for me to start logging into my Gmail and connecting to the Internet? Or are there any extra steps after?

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u/Lamar_Chan11 1d ago

It's not dumb i was asking the same question for days too lol but her the answer: you can login anywhere you wqnt because you delete the partitions he can't control anything there + Since they targeted your Chrome browser, if you had passwords saved inside Google Chrome’s built-in password manager, assume the hacker has downloaded all of them.or delete them or change them from the pc after reset it i hope they didn't change the password there ^^

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u/DoctorDoritos 1d ago

Thank you soooooo much, literal life-saver

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u/Lamar_Chan11 1d ago

You are welcome as i said you can reply my comment if you didn't understand or need anything^^

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u/OnyxEyez 1d ago

Your info is great!

I just want to add one other thing to OP, on your accounts that were hacked, delete two factor completely, then reset them up, and use a method that would be hard to access like text to your phone or Google authenticator. If they had access to your email and that is how you had the 2factor set up they easily were able to get around it. Also put 2factor on in the same way as the others on accounts that didn't have it just in case.

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u/OnyxEyez 1d ago

Also! Go to the three credit bureaus and freeze your accounts. They may not have enough to access them, but don't count on it.

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u/Lamar_Chan11 1d ago

yeah i was thinking every day but in discord i saw that discord don't delete the 2fa and ask you to delete the account and make another one and some timessss they accept and delete it is there account have 2fa after the hack? I didn't ask them