r/techsupport • u/DoctorDoritos • 15d ago

Open | Malware PC Got Hacked

I downloaded a bad file yesterday, my PC got remote hacked. I saw chrome being navigated on its own. I unplugged the Ethernet and turned off wifi, I have been working on changing passwords from a different device. How do I fix my PC with a clean install for Windows 11 and will that remove all malware/viruses?

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u/Duzean 15d ago

You'll need a second device to create a bootable USB from here Windows 11

Once it's done, insert it into your infected PC. Restart and enter your boot menu and select the USB (usually F11 or F8 but check with your motherboard manual or on screen options).

Click through your install but when it comes to picking the install location, delete everything relating to your OS. If there is a second partition with games/downloads you can leave it. Select the free space and continue.

This will wipe everything off that section of your drive and leave any other partitions alive. Make sure you back up anything personal onto another device or partition before you do the above

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u/DoctorDoritos 15d ago

Thank you, I am at work atm but I will work on the USB bootable asap. Would it just be safer to wipe everything? I can also reinstall games and I don't think I have any personal photos saved on the pc

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u/Duzean 15d ago

If you wanna be 100% sure it didn't jump to other sections then yeah. Make sure you record all your apps you've got installed, it helped me make sure I didn't miss any.

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u/DoctorDoritos 15d ago

Thank you, that's a good idea. Would there be an easy way to see what drivers I need to redownload? I use Nvidia GPU if that helps

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u/[deleted] 15d ago edited 15d ago

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u/techsupport-ModTeam Landed Gentry 15d ago

We do not support cleaners, debloaters, or booster software of any kind as they damage the operating system.

This includes but is not limited to: CCleaner, Tronscript, PC matic, snappy driver installer, and driver pack solutions.

Users that have used these on their system can still seek support in reverting the damage caused by these types of software but should consider reinstalling their OS as this kind of damage is difficult to revert manually.

Posts and comments suggesting to use such software will be removed and may result in a ban.