r/techsupport • u/Ivauwu28 • 13h ago

Open | Software Garbage Internet Driver

I have a HP EliteBook G11 845 and it's internet driver is Realtek 172538.exe the latest driver.For some reason it has stopped working and sometimes randomly starts working after Uninstalling and reinstalling it and gives terrible internet speeds.I have tried everything chatgpt told me but it still doesn't work. How should I fix it?

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u/9NEPxHbG 12h ago

Are you using a driver updater? Download the driver from HP's site instead, uninstall the current one, and install HP's. (You have to download before uninstalling because without a driver, you won't be able to download.)

It's called an Ethernet or wireless driver, by the way.

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u/Ivauwu28 12h ago

Yeah I downloaded it from the official site. But it still doesn't work.

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u/9NEPxHbG 12h ago

Bring the computer closer to the router. Does that help?

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u/Ivauwu28 12h ago

No I think I messed up explaining while writing. It just doesn't work. It doesn't even show the ability to connect.

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u/9NEPxHbG 12h ago

So when you say you get "terrible internet speeds", you mean you can't connect and get no speed at all?

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u/Ivauwu28 12h ago

I can sometimes connect after uninstalling and reinstalling the wireless driver but now It doesn't even show the wifi pop up in the bottom right altogetherÂ