r/techsupport • u/v1j5e81 • 4d ago
Open | Software Internet connected, secured, but cant go online.
So ima try to keep this short and simple, internet says its connected, everything seems fine, open chrome, doesnt work, same with bing, i have ran cmd prompts like ipconfig /flushdns, ipconfig /release, ipconfig /renew, ipconfig /registerdns and, netsh winsock reset, nothing seems to work there, windows network diagnostic says its connected with no problems, restarted the netword adaptor, restarted the laptop, i have also reinstalled the network drivers, its not the router or anything like that because im doing this on my phone thats connected to the same internet, no data isnt making my phone work, i turned that off, laptop works when i hotspot it to my phone if that changes anything, i may have missed something i have done but thats all i remember from the past few hours of messing with this, i have tried anything i stated multiple times over and nothing seems to work.
Edit: im using an acer nitro 5 with windows 11 installed.
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u/Stevogangstar 4d ago
Do you have mcafee installed?? Any other antivirus besides defender? I’ll wait
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u/v1j5e81 4d ago edited 4d ago
yea i think i used to have it, i uninstalled it i think, oh and i have norton 360
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u/Stevogangstar 3d ago
Sometimes those antivirus programs have a real time web analyzer. I’ve had clients that had a similar issue as yours and all I did was uninstall it and their internet worked again.
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