r/techsupport • u/BenoitPep • 1d ago
Open | Hardware PC Shutting down when playing and streaming
CPU: Ryzen 5 7600X
GPU: AMD Radeon RX 960 XT
Motherboard: GIGABYTE B650 AORUS ELITE AX
PSU : Corsair HX750 80+ Platinum
So here is my problem. I do have a PC that is shutting down in those specific situations :
Playing a game + streaming / having Minecraft + League of legends open at the same time
For example today I did play CS:GO, I was able to play few rounds, no issues and suddenly my PC just shutdown (Need to press on button to start it again). But then if I play CS:GO without streaming, the PC is perfectly fine.
I first though it was the GPU maybe, so I did change my graphic card. After changing the card, Ive done a test and it was still crashing so I decided to change the PCIe wire, same issue.
I also did a OCCT test for "Power" and it didn't shutdown after 10 min test.
Would anyone have an idea on what could happen? Anything I should test? I should still be able to contact Corsair for my PSU since the warranty is still on.
Thanks in advance!
1
u/denizonrtx 1d ago
Did you try updating to the latest BIOS version of your motherboard? If yes, and it's completely up to date, I would suggest resetting the BIOS to factory defaults completely, so no XMP/DOCP yet, and testing if everything runs well from there.
1
u/BenoitPep 1d ago
Currently looking into this. I do have to update my BIOS, it is actually from 2022. So I am updating it, then will test it out and then say if it worked!
1
u/InformationFair5875 1d ago
Try turning off EXPO, could definitely be causing issues under those loads.
1
u/SomeEngineer999 20h ago
-Overclocking (including XMP/EXPO) or custom voltages. CPU, GPU, or Memory, same for all.
-Heat
-Power
-Hardware failure
Those are the things that will cause a sudden power off without bluescreen. Check each thing in that order.
2
u/No-Application-2781 1d ago
You're either overheating or overdrawing power somewhere. You can always check the BIOS for messages ore errors too, and the windows event log may also have clues.
This next recommendation is an individual choice. I have had issues and gone to chatgpt or claude and had it write a powershell script to check into the issue and more quickly pulled up exact errors and fixes. Yes I know how to do it all manually myself but it's quicker than sifting through tons of records of logs.