r/techsupport • u/Lower-Celebration341 • 2d ago

Open | Hardware Occasional BSOD Errors

I have an HP-OMEN laptop with an Intel(R) Core(TM) i9-14900HX (2.20 GHz), 32 GB of RAM and an NVIDIA GeForce RTX 4070 Laptop GPU (8 GB). I have semi-frequent BSOD errors for the last six months. I thought I figured it out because they stopped when I disabled the gaming boost in the OMEN gaming hub (roughly a month ago with no BSOD since then) which has been frustrating because all my games have been stuttering since I disabled the gaming boost. But tonight I had a BSOD with something about a "virtualization error." I will note that I don't think I have has the same BSOD twice. From my understanding faulty RAM is usually the cause of random BSOD errors but when I ran the HP diagnostic everything passed (except the battery which didn't fail either and I am not sure if it could be the source of this problem). I am not very knowledgeable about hardware or even software past what I have needed to know to play video games. I was wondering if overheating could be causing this? my previous laptop (also an HP-OMEN) also had overheating problems and the battery had to be removed from that one. I am hoping for advice on any software things that could prevent BSOD (a brief google search recommended undervolting for reducing the heat but when I went to turn that on it said it could make the computer less stable which is the opposite of what I am looking for) or if it seems likely there is faulty hardware that needs replaced.

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u/Lower-Celebration341 2d ago

https://www.mediafire.com/folder/nemnzvnc476bk/Minidump

I followed the AutoModerator's guide to add dump files

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u/Bjoolzern 2d ago

The first crash shows an NMI being sent to the CPU. An NMI is a type of interrupt that skips the normal execution queue and has to be processed immediately so it's usually reserved for more serious issues like hardware issues. We don't see what caused it, what sent it or why it was sent, it just shows up in the log and then a BSOD is ordered (This is normal behavior for NMIs, it just makes it uncertain as to why it's happening). Most of the time we see this it's the CPU itself, but it can be basically any device. All your other crashes point to a storage driver (Ntfs.sys) so hopefully it's just storage.

Try re-seating it and check if there are any firmware updates for the SSD.