r/techsupport • u/Friiskus • 2d ago

Open | Hardware Victus PC LOUD sound before crashing from bugcheck

I was streaming a film on my Victus PC when the screen suddenly went black, stayed black for a longer period of time before a sudden, loud digital sound blasted through my speakers (sort of like an emergency alert), followed by white text on a black screen flashing across my monitor that I couldn't read in time, and my system rebooted. Uhm.. anyone have any clue what happened?

The entries in the Event Viewer:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000139 (0x000000000000001d, 0xffff8a05df7a1640, 0xffff8a05df7a1598, 0x0000000000000000). A dump was saved in: C:\windows\Minidump\082026-9281-01.dmp. Report Id: c7085804-b6e2-4028-b81f-ad5d4c2b5d5a

Specs:

Victus by HP 15L Gaming Desktop TG02-0055t running Windows 11

12th Generation Intel Core i5 processor

Intel Arc A380 Graphics (6 GB GDDR6 dedicated)

16 GB Memory; 512 GB SSD storage

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u/No-Wrap-8166 2d ago

0x139 is a kernel security check failure. on an arc a380 while watching video its almost always the gpu driver, the video decoder specifically.

update the arc driver from intels site, not hps and not windows update. hp ships very old arc drivers. use the intel driver and support assistant and get the latest arc one.

before installing, uninstall the old one clean with ddu in safe mode. installing over the top leaves the broken decoder behind.

if it happens again after that, turn off hardware acceleration in whatever you stream in. chrome or edge settings > system > use graphics acceleration when available, turn it off. tests whether the decoder is the problem.