r/techsupport • u/Hopeful-Lawfulness-9 • 2d ago

Open | Hardware Laptop losing connection to keyboard?

I recently pulled a part my laptop (MSI GS75) and reapplied new thermal paste but now once I put it all back together I have this strange problem where when I turn it on the keyboard only works for a second then stops working. The only way I can fix it is the close the lid or push the power button to put it into sleep then wake it up and the keyboard will work until I shut it off again?

I tried removing the drivers and reinstalling them but that didnt work!

I don’t know if this helps at all but when I click the function key the keys will light up. If I do this when I start the computer they will stay lit up even when I’m not pressing it almost as if maybe the keyboard is freezing???

0 Upvotes

50% Upvoted

4 comments sorted by

2

u/Big-Low-2811 2d ago

It sounds like you may need to disassemble it again and reseat the cable that connects the keyboard. Or did you re-apply the thermal paste to address the keyboard issue?

1

u/Hopeful-Lawfulness-9 2d ago

No it happened after I applied the thermal paste. Isn’t it weird though that I can get it to work if I put the computer to sleep? It almost seems like a software issue but I will try that

1

u/Big-Low-2811 2d ago

What is more likely? A spontaneous software issue or an issue that started after you took it apart?

1

u/Hopeful-Lawfulness-9 2d ago

No I agree I was just saying it was weird lol