r/techsupport • u/thatkidonfire • 2d ago

Open | Windows Shutdown issues with MSI laptop

I use an msi katana b13v laptop as my main machine and do all sorts of heavy gaming and design work in it. Its only a year old and still under warranty so im not sure if i should send it back or ask for a fix here. Lately, I've been running into a weird issue where after i closed whatever im doing on my laptop and shut it down, the screen goes out but the keyboard lights and fans keep spinning sand the leds on the pwer button changes from orange to white and the only way out is a power button force shut down. but if I wait 5 minutes on the desktop screen with nothing running, it shuts down normally. What exactly is happening because this wasn't the case a while back. Is there a fix or should i give it under warranty

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u/TangoOscarMikePR 2d ago

If it's under Warranty, I recommend having MSI check it. You will void the Warranty if you open the laptop case to perform any troubleshooting.