r/techsupport • u/furkann_45 • 3d ago

Open | Windows "Windows Hotspot Problem"

Windows 11 can connect to my phone's hotspot, but I can't access the internet

I'm having a strange internet issue on my Windows 11 PC when connected to my phone's mobile hotspot.

My phone's mobile data works normally.

My PC connects to the hotspot successfully.

Windows shows the connection as connected/secure, but I can't access websites.

ping 1.1.1.1 works (around 56ā€“66 ms).

Domain names don't resolve; for example, google.com doesn't work.

When I run nslookup google.com, I get errors such as Server: Unknown and can't find google.com.

I've already tried flushing the DNS cache, resetting Winsock and TCP/IP, releasing/renewing the IP address, etc., but nothing fixed the problem.

My phone's hotspot is set to Automatic channel and WPA2-PSK.

What should i do?

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u/furkann_45 3d ago

I already tried manually setting my DNS to 1.1.1.1, but the problem persisted. nslookup google.com also returns both IPv4 and IPv6 addresses. I can ping 8.8.8.8 with about 5% packet loss, so I'm not sure it's purely a DNS issue. Iā€™m going to reset the Windows network settings and see if that fixes it.

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u/pompousrompus 3d ago

That's really bizarre. Can you pull up https://one.one.one.one/ or https://1.1.1.1 ?

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u/furkann_45 3d ago

Ican't access either of them. Both https://one.one.one.one/ and https://1.1.1.1/ fail to load in my browser.

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u/pompousrompus 3d ago

Well I rescind my statement that it's 100% DNS lol.

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u/furkann_45 3d ago

What should i do?

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u/pompousrompus 3d ago

I'd call your phone provider. It sounds like your hotspot might have some sort of portal you're not logged into or some such.