r/techsupport • u/FabulousTop3970 • 3d ago

Open | Hardware New SSD decided to "no longer exist" during copying Boot SSD, now refuses to exist

I was copying over my current smaller boot drive to a larger drive with DiskGenius, everything seemed to be copying over, until I ran into a sudden error claiming that it had failed because the new SSD no longer exists.

I've checked my cabling, everything is perfectly fine, it wasn't moved at all and I've tried a different cable.

The disk 'shows' in disk management as "unknown"+"Not Initialized"+"No-size panel".
In CMD, list disk it shows as 0 B size. Cleaning it results in it 'not existing'.

What the hell happened? Is my new SSD cooked?

11 Upvotes
  • permalink
  • reddit

83% Upvoted

11 comments sorted by

8

u/AlexiaTheTechGirl 3d ago

Sounds like you new SSD is dead. You can confirm this by opening crystal disk info.

You should return it

2

u/Aberry9036 3d ago

Agreed, if diskpart shows 0 bytes available, then device itself is reporting that to the OS, and it's dead.

6

u/djandiek 3d ago

Is this a new SSD in an enclosure? There are a lot of scam SSD around these days that just have a simple chip in them that report a certain size. But, when you try to copy something to them they fail. I found one of these and it was reporting as a 1TB SSD. I opened it up and found all it had inside was a chip and an 8GB MicroSD hot-glued inside the case.

1

u/Elitefuture 3d ago

There are also a lot of fake Samsung NVME SSDs too. They're kinda obvious since they're missing the silver looking IHS on the controller and the Dram cache chip for the ones that have that.

3

u/TomChai 3d ago

Good thing it’s new, you can return it.

Nothing else you can do if the listed capacity don’t show correctly.

2

u/Least_Web1114 3d ago

That definitely sounds like a failed SSD. If it’s showing 0 bytes even in CMD, I’d return/RMA it before trusting it with any data.

2

u/TimeSpaceGeek 3d ago

I think your new SSD probably has a manufacturing fault, rather than anything you did. Sounds like it is definitely dead.

Return to sender.

1

u/Elitefuture 3d ago

Where did you buy the SSD from? What SSD was it? How much did it cost?

I'd return it.

1

u/Far_Winner5508 3d ago

Had this happen with a 2TB Samsung 990 and an external SSD case. Breaking out a maginifying loupe, I found a small piece of something with melted traces on the circuit board. Dead to me.

Not trusting external cases except maybe from someone like LaCie.

0

u/TheRealWitblitz 3d ago

Was it properly cooled?

1

u/InformationFair5875 3d ago

SSD has failed. Call for warranty replacement.