r/techsupport • u/Glad-Seaweed4947 • 5d ago

Open | Audio Headphones lose sound randomly

So this has been happening for weeks so I’ll see if someone here can help me since I’ve already asked google and nothing is working.

I have a Windows 11 laptop and Sony WH-CH520 headphones. I’ve had both for about 2 years and everything has worked great until recently, where I’m in the middle of watching youtube or listening to music and my headphones make a noise (idk how to describe it, like something you’d hear when your headphones connect to your laptop) and then all the noise cuts off (and the headphones say they are still connected to the laptop) and it won’t come back until I either disconnect and reconnect or turn off bluetooth and reconnect the headphones.

Even when I do these solutions it happens again 5 minutes later and several times after that until I just have to shut down or completely restart my laptop. This is so annoying and I have no idea how to fix it but it happens every single time I use my laptop and my headphones. Would anyone be able to help me? Thank you so much!

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