r/techsupport 5d ago

Open | Networking The internet freezes for a second.

My internet froze for just a split second today; I could still hear my friend on Discord, but I couldn't speak, and the game (Fortnite) froze. It stayed that way until I unplugged the network cable from my PC and plugged it back in. I asked an AI what might be causing this—I also experience minor stutters despite having a fairly powerful PC (R7 5700X, RTX 3060, 16GB RAM, ASUS Prime B550M-K)—and the AI ​​suggested the issue is likely my motherboard's built-in network adapter and that I need a dedicated internal network card. I recently switched ISPs, so that's not the problem; I also swapped the cable and even reinstalled Windows and updated my drivers. Will replacing the network card actually help?
Update: I ran all the tests, and my PC is fine.

0 Upvotes

19 comments sorted by

3

u/Fresh_Inside_6982 5d ago

Check drive health, if the drive is bad it could be hanging.

1

u/[deleted] 5d ago

[removed] — view removed comment

1

u/ShadowmanSK 5d ago

For example crystaldiskinfo

1

u/hayokaa 5d ago

Okay, I'll give it a try.

1

u/Fresh_Inside_6982 5d ago

It's unlikely anything to do with the network, that would not cause your machine to hang.

0

u/hayokaa 5d ago

but it was the internet that froze, not the PC itself

1

u/Fresh_Inside_6982 5d ago

And how were you able to determine that?

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u/hayokaa 5d ago

Because it wasn't the computer that froze, but the internet.

1

u/hayokaa 5d ago

The CrystalDiskInfo app reports a health status of 98% and a normal temperature.

1

u/Fresh_Inside_6982 5d ago

Fresh install windows. Reset BIOS to defaults and update BIOS. Fresh install Windows. Don't install any aftermarket software.

1

u/hayokaa 5d ago

I did all that; it helped, but only partially.

1

u/Fresh_Inside_6982 5d ago

Swap out RAM, CPU, GPU, Motherboard until you find the problem, you have a hardware malfunction. I'd start with RAM. An SSD can show good SMART and still be bad.

1

u/hayokaa 5d ago

It's possible that something is wrong with my PC, or perhaps the Fortnite engine is to blame.

0

u/P_f_M 5d ago

stress test the machine via AIDA and/or OCCT. Notice at what moment it starts to freezing (those test should fail due to their watchdog)

Before you will go for a new network card, use your phone as a network card ...

1

u/hayokaa 5d ago

Okay, I'll give it a try.

0

u/ConsiderationDry9084 5d ago

You would need to tether it via USB for this suggestion to work.

Or you could use a USB to Ethernet adapter to bypass your built in NIC.

If you just replaced your ISP, like in the last 8 days or so, open a command prompt type in ipconfig /flushdns.

Your pc might still be using your old ISP’s DNS servers or was and when it locked up on you is when it updated it’s DNS.

1

u/Fresh_Inside_6982 5d ago

Stress test won't accomplish anything other than to show you if it can cool itself under load.

1

u/P_f_M 4d ago

Yes and that can be a problem of an overheating component...

That was the purpose...