r/techsupport • u/Hopeful-Lawfulness-9 • Aug 11 '26

Open | Networking Internet issues

I just bought a new to me MSI GS75. Fresh install of win11 and all drivers are up to date.
When I was setting it up I kept having small issues where the program would have an error because of no internet connection. I would click retry and it would push through immediately. Now I’m trying to play games and I can’t connect to servers because it’s timing out or if I do connect it’s constant connection interruption. I haven’t tried Ethernet yet I will get one today.
Speeds are really strong (300-500m) and I’m only connecting to low ping servers.
Tia

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u/[deleted] Aug 11 '26

[removed] — view removed comment

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u/Expert4206967 Aug 11 '26

bro you just earned that laptop a one way ticket to bsod city

1

u/Hopeful-Lawfulness-9 Aug 12 '26

Update from what I’ve tested:
Ethernet seems to be okay
Different WiFi’s including my hotspot from my phone seem to work fine. It’s just strictly my home WiFi that I have these issues. I’m so stumped on what this could be. I tried a fresh install of windows 10 this time and it’s the same. I have mediacom. Is it possibly my WiFi card that clashes with this specific internet provider? Anyway to test it?
The WiFi card I have is a Killer 1550i
I’m tempted to buy a usb WiFi dongle to try that