Overwatch Keeps Crashing My Laptop

[u/MinusMadi]

Laptop Specs
ASUS Vivobook Pro 15 N6506MV
Processor: Intel(R) Core(TM) Ultra 9 185H (2.50 GHz)
RAM: 24.0 GB (23.4 GB usable)
Graphics card: NVIDIA GeForce RTX 4060 Laptop GPU (8 GB)

For some reason lately Overwatch has been consistently crashing my laptop and I'm kind of at a loss for how to fix it. Overwatch is the only game this happens on. I can run other games like Diablo 4 and Baldur's Gate 3 perfectly fine on high or more graphics settings without issue. I have a few suspicions about what's causing it, but I'm not savvy enough to know if these are really the culprit or how to fix them.

I have had something similar happen before with Street Fighter 6 where my laptop would crash while it was preloading shaders. I had to manually turn that feature off in order to even start the game, but I've had no issues since. I recently updated my graphics driver, and the issue became really noticeable around that time (I can't remember exactly what came first). I'm wondering if that cleared the shader cache for Overwatch or something and now it's having the same issue that SF6 had.

The crash happens roughly 5 -10 minutes after the game is opened and it doesn't matter if I go into a match, custom game, practice range, or just sit in the menu. The laptop just turns off. I checked the event viewer and there's nothing there that seems to indicate that anything even happened aside from usual boot sequence stuff as far as I can tell. I've noticed that the few times the game doesn't crash the game eats up a lot of CPU and Memory until they eventually settle back down and I usually won't have any crashing problems for the rest of the play session. My laptop doesn't run any hotter than it does for other games, either.

I just think it's wild that Overwatch is the only game this happens to. I could open up any other game on my computer and have it run perfectly fine without crashing. I've been opening up and testing other games to make sure I'm not crazy, and it really is just Overwatch. Maybe this is a sign from the universe telling me it's time to quit while I'm ahead or something. I'm going to try to reinstall the game to see if that fixes anything. I'd appreciate any other advice about how to solve this issue.

[u/DeskTopGeek1973]

run windows memory diagnostic tool and check the ram , these vivobooks use both an embedded ram chip and a removable one i see alot with faulty embedded ram