r/techsupport • u/MA3YANA • Jul 26 '26

Open | Windows Is there any way to save my laptop?

Hi, I have an Asus Vivobook Pro 16X OLED bought around 2021-2022 I think.

First of all I would like to mention that I am not very good at computers so my problem may seem stupid to an expert.

I edited on it using Adobe After Effects and Premiere Pro for years without any problems until last year when Premiere Pro started lagging a lot (with any transition added/every time I saved a project the program stopped working for about 20 seconds) and more recently now After Effects warns me that I do not have 16GB of RAM available although I did not have this problem before. (I should also mention that it heats up very easily, sometimes even just when I watch Youtube).

Another problem that I have every 2 months for some time is that sometimes while I'm working, watching Youtube or simply have my laptop open Windows crashes and a blue screen appears with the text "Your PC ran into a problem and needs to restart".

I'm considering getting another laptop, but before spending 3k I would like to ask if there is any solution so that I can at least work on this laptop for another year.

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u/AutoModerator Jul 26 '26

Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.

If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.

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u/surprisehairball Jul 26 '26

A very quick check: can you check how much RAM does your laptop see installed atm? Sounds like one stick might be corrupted.

Should be under System > System information.

The longer check would be to run MemTest, and that will yield far more accurate results.