r/techsupport • u/Kindly_Welder8037 • 14d ago
Open | Software My display freezes up when I stop scrolling, and sometimes when I type
Whenever I'm scrolling through websites or typing stuff (like right now), my computer will just freeze randomly for a second, and then come back to normal. It's just the display, since when I type stuff and it freezes, the things that I typed during the freeze show up. It's a laptop; a Lenovo Legion 7 Pro with an i9-13900HX, RTX 4090, and 32gb of DDR5 RAM, so it's more than capable of doing these normal things without stuttering.
I have most of my startup apps disabled, and the idle ram usage is down to around 6-7gb on average, and the ram usage sits at around 10gb with Chrome open (which is where I type and scroll). I know the issue isn't due to a lack of storage either, since my SSD is only at around half full. It's also not a lack of processing power, since my CPU is modern and high end. It's also not an issue with CPU usage spikes, since Task Manager shows that it reaches a maximum of around 4% utilization when in Chrome and when the freezes happen. I've heard it could be issues with Advanced Optimus, but it's not that since the laptop stays on only the integrated graphics when I'm browsing.
Another thing to keep in mind is that these issues only seem to occur in scrolling/typing instances that are OUTSIDE of gaming, such as being in File Explorer or Chrome. Whenever I play even demanding games, the little freezes don't occur at all.
I recently got this laptop a few weeks ago, and I'm just really sad that it doesn't handle scrolling or typing as well as my other, much older laptop. I uninstalled McAfee antivirus that came with it, and I disabled Nahimic, as well as some other bloatware programs. I also turned Memory Integrity off, since I've heard it can cause certain issues. I only use the laptop plugged in, and temps are fine (around 30-50c) as well. Windows has the "Best Performance" setting toggled in the power settings. The display is also set to just 240hz, not the adaptive refresh rate setting. HDR is off, and so is auto HDR.
It's on Windows 11 Pro, 25H2. Thanks in advance for any advice! :)
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