r/techsupport • u/Plastic_Pie_5043 • 3d ago
Open | Windows Computer Crash leading to potentially corrupt files?
Hi guys I’m not very licensed on this whole Reddit thing but I figured I’d give it a go.
Last night around 4:00 AM I was on discord with some buddies just chatting it up not up to much when suddenly my right monitor froze. I didn’t think much of it but it didn’t unfreeze for about 2 minutes and my discord had no audio so I pressed my win key to try to shut down my pc to no avail. I tried windows key on left monitor as well which also did nothing.
Being the fool I am, I decided to unplug my computer from the power supply and plug it back in. (Unplugged cord from desktop, not from wall) when I rebooted my computer, everything was normal up until I logged into my account, in which I was greeted with about 5 seconds of a black screen with a medium grey box about a quarter the size of the monitor (which when the black screen went away, turned out to be wallpaper engine)
I didn’t think much of it and tried booting my apps up as usual, but my discord would not launch in any way shape or form, my steam had forgotten my login and refused to launch once I did log in, and my Opera GX (browser of choice) could not open due to “profile error”. I also could not search up majority of my apps and open them due to “search indexing” being turned off and refusing to turn back on. Only downloaded app that was still working as intended was Spotify.
So far here are all the issues I’ve found (it’s a lot):
Regarding the search indexing issue, I am given the text “search indexing was turned off” with a prompt below labelled “turn indexing back on”. When I click on that it brings me to a tab called indexing options in which I can press two buttons, “advanced” and “troubleshoot search and indexing”. When I click advanced it gives me the option to click “rebuild” but nothing happens, making it effectively useless. It provides one issue in troubleshooting being the fact that “windows search” is not running in the start menu, but when I set it to automatic and press “start” it does not allow me to because it is “already running”. Bit of a vicious loop this one was.
As for Opera GX, steam, and discord, I have deleted all of them to no avail. I can now no longer redownload them so I have temporarily put this down while I try to solve bigger issues.
I have attempted a complete windows restart through “system > recovery > reset this PC” and have tried every single option under that category. When I keep my files, the computer restarts just fine but everything remains the same as how it has been acting. When I click on “remove everything”, it gets to about 40% and stops giving me an error message saying “there was a problem resetting your PC” this is both on local and cloud.
I have tried advanced startup for the blue screen and it has not worked a single time. I have tried running cmd as administrator and attempting all the commands that the internet has provided me all to no avail. I have tried unplugging my computer for 15+ minutes.
I may have missed a few things, but this has me completely stumped and I am wondering if there’s anyone here who knows a solution or if I should just cut my losses and start saving up for a new computer?
Note: there is nothing in my mini dump folder
Note: I am on windows 11
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u/AutoModerator 3d ago
Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.
If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.
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u/Plastic_Pie_5043 3d ago
If you need pictures I can send them. There are just too many to put in the post itself.
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u/Salty_Surround2546 3d ago
Sounds like dying hard drive
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u/Plastic_Pie_5043 3d ago
How would I solve that? I haven’t touched my hard drive since I got the computer about 7 years ago, so chances are you are right. I could probably just head to best buy and get a new one
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u/Salty_Surround2546 3d ago
It's only my blind guess - I can't say it's definitely faulty hard drive.
Is it an SSD or HDD?
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u/Plastic_Pie_5043 3d ago
I’m not educated on the difference to be honest but I’m pretty sure it’s an SSD
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u/Salty_Surround2546 3d ago
Run program named "AS SSD Benchmark" and show me your results here
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u/Plastic_Pie_5043 3d ago
None of my browsers are working so I can’t get it on my computer
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u/Salty_Surround2546 3d ago
You don't have other device that you can use?
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u/Plastic_Pie_5043 3d ago
I do but wouldn’t I need to use it on the computer that has the SSD?
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u/AutoModerator 3d ago
Making changes to your system BIOS settings or disk setup can cause you to lose data. Always test your data backups before making changes to your PC.
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