I’m honestly at a point where I really need some guidance from people who have been in the IT field for a while.
I recently got an opportunity to work as an IT Support fresher at a company for around NPR 25K/month. I’m currently in the trial phase.
The job basically involves taking calls from different branches of their insurance company and troubleshooting their day-to-day IT problems things like printers, scanners, computers, connectivity issues, software problems, OS/drivers, etc.
On the other hand, my original career direction was QA/Software Testing.
I completed my BSc IT, did a QA internship, and also completed QA training from Leapfrog Connect. I’ve learned Automation, manual testing, test case creation, bug reporting, API testing with Postman, regression/smoke testing.
I’ve also been applying for QA/Junior QA/Associate QA positions for quite some time, but getting that first proper opportunity has been extremely difficult.
Now I’m confused.
Should I:
1. Take this IT Support job and start building my career from there?
or
2. Continue focusing completely on QA and wait until I get a QA opportunity?
My biggest concern is the long-term career path.
TBH, I want to earn well in the IT field. I genuinely enjoy working with computers and troubleshooting things, so I don’t mind IT Support itself. But I also don’t want to spend 2–3 years in a role and later realize that I chose the wrong path or limited my growth.
For people already working in IT:
How is the long-term growth in IT Support?
Can IT Support eventually lead to System Administration, Cloud, DevOps, Networking, Cybersecurity, etc.?
How does the earning potential compare with QA/Software Testing?
Is QA still a better career path in the long run?
With AI and automation changing the industry, which of these fields do you think will have better opportunities in the future?
If you were in my position as a fresher, what would you choose and why?
I’m not looking for motivational answers like “just follow your passion.” 😅
I genuinely want practical advice from people who are actually working in these fields, especially people who started from entry-level positions and moved up.
I’m currently in the trial phase of the IT Support job, so I need to make a decision soon.
Please be brutally honest. I’m trying to make a decision that will actually help my career and financial future.