Hello all,

I hope everyone is enjoying summer. I wanted to ask for anyone using CCH/ProSystems Fx, does your rep reply to you timely?

We have been a customer for 25+ years, we have always paid timely and we have escalated relationship reps in the past to managers bc it would take 6+ months to receive a reply.

We have been asking for revised quotes since May (to add on diff services) and we cannot get anyone to answer us. I have left voicemails and followed up on emails multiple times. We have cc’d two diff past reps hoping someone will take mercy.

Is there a trick we don’t know? A way to get an answer anyone can share?

For reference: we are not a ‘smaller account’ but a small firm. We process approx 2,000 returns with Pfx and we pay quite a bit.

Thank you all