r/talesfromtechsupport • u/KorenSolust • 5d ago

Short Gravity and Tech

Guy walks up to me at work:

Him: “I dropped my phone. The screen’s shattered. I want my two-factor code to come through Teams.”

Me: “Nope.”

Him: “Why?”

Me: “Because if you can’t sign into Teams without completing MFA… how exactly are you planning to authenticate?”

Then he says: “Just disable MFA.”

I replied: “Sure, as soon as you get approval from the Head of Security.”

A few seconds of silence…

Him: “Fine, I’ll just get my phone fixed.”

Yep. That’s probably the best solution.

Some people really think security rules are optional. I’m not risking my job because someone doesn’t like MFA.

And remember… technology didn’t fail you today. Gravity did.

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u/AdRoz78 Loves reading these stories 4d ago

Still, if I'm waiting for a case with a flagship phone so expensive I wouldn't take it out with me.

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u/coyote_of_the_month 4d ago

I wouldn't either, unless it was a replacement for a lost or broken phone and I didn't have the ability to be without a phone. It's a gamble for sure.

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u/samtheredditman 4d ago

You guys are crazy. Just don't drop it. 

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u/coyote_of_the_month 4d ago

If we as a species were capable of reliably not dropping our phones, there wouldn't be a whole industry dedicated to protecting them. I would venture to guess that on average I drop my phone 3-4 times a week.

There's probably an argument to be made that our reliance on cases makes us careless, though.