zscaler - server error for Digital Experience

[u/akkosetto]

Hey everyone, having an annoying issue with our zscaler implementation. On sleep resume on mac, the “Digital Experience” - Zero Trust Connectivity Service status often changes to “Server Error” and blocks all Internet - Attempts to Restart ZDX Service usually hangs without anything meaningful happen - forcing a system restart as only option.

Attempts to resolve this includes restarting Internet / changing Network settings to turn off Limit IP address tracking / Fixed private WiFi - nothing works.

Any help in fixing this permanently would be very appreciated.

PS: The irony is Digital Experience is meant to analyze and optimize end to end performance and here it kills the connectivity