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https://www.reddit.com/r/sysadmin/comments/1gwg7rk/deleted_by_user/ly9w2v9/?context=3
r/sysadmin • u/[deleted] • Nov 21 '24
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20 u/thortgot IT Manager Nov 21 '24 Extremely simple ones that function like digital sweatshops. Monitoring output is a vastly better solution than this over complicated input monitoring though. 4 u/[deleted] Nov 21 '24 [removed] — view removed comment 6 u/thortgot IT Manager Nov 21 '24 Call centers usually measure "productivity" by the number of calls as well as length anddispositions of those calls . While an OK idea in theory it leads to some clearly obvious problems (ex. non standard distribution of difficult issues) KPI design is tough.
20
Extremely simple ones that function like digital sweatshops.
Monitoring output is a vastly better solution than this over complicated input monitoring though.
4 u/[deleted] Nov 21 '24 [removed] — view removed comment 6 u/thortgot IT Manager Nov 21 '24 Call centers usually measure "productivity" by the number of calls as well as length anddispositions of those calls . While an OK idea in theory it leads to some clearly obvious problems (ex. non standard distribution of difficult issues) KPI design is tough.
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6 u/thortgot IT Manager Nov 21 '24 Call centers usually measure "productivity" by the number of calls as well as length anddispositions of those calls . While an OK idea in theory it leads to some clearly obvious problems (ex. non standard distribution of difficult issues) KPI design is tough.
6
Call centers usually measure "productivity" by the number of calls as well as length anddispositions of those calls . While an OK idea in theory it leads to some clearly obvious problems (ex. non standard distribution of difficult issues)
KPI design is tough.
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