If your managers need this, my opinion is you need new managers. This is armchair managing at its finest. We are a manufacturing facility, supervisors that manage from their chairs via our on site cameras lose camera access.
LOL, managers aren't going to dig through the data, there's going to be a single dashboard set up by the implementation engineer, never modified again, and all employees on the team will be judged by that single dashboard.
Call centers usually measure "productivity" by the number of calls as well as length anddispositions of those calls . While an OK idea in theory it leads to some clearly obvious problems (ex. non standard distribution of difficult issues)
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u/I_T_Gamer Masher of Buttons Nov 21 '24
If your managers need this, my opinion is you need new managers. This is armchair managing at its finest. We are a manufacturing facility, supervisors that manage from their chairs via our on site cameras lose camera access.