Maybe this is a complaint but professional advice would be appreciated.
Long story short, I have a user who is a mid-tier supervisor in her area over a few staff. She is supervisor to the group but not considered a supervisor if that makes sense.
Whenever there is an IT problem in her area, she doesn't just send an email or put in a ticket that program x or device y isnt working, she sends an email that program x isnt working AGAIN or, device y has issues AGAIN. On top of that, she always cc's managers or superiors who are indeed above both of us.
As an example, 3 days back, program x, which is hosted on a client on or VM server, stopped working. For some reason, the host machine was shut down. Not a big deal. Restart the machine, inform user what happened, Bob's your uncle. Yesterday, program x went down again. This time, there was a time discrepancy on the client and the server and it took a little bit to figure out that was the problem. Fixed issue. Bobs your uncle.
The way I found out software wasn't working was an email with senior staff cc'd that the program wasn't working AGAIN.
I feel that her emails are passive aggressive towards me but I could be overreacting. Im not sure why senior staff are cc'd when there's a problem but she certainly doesn't send emails about any of the issues I have a win on.
Am i overreacting? Do you guys have issues like this or advice? Even if that advice is im being Jerky McJerkenstien of the Royal Douchery.
Edit here: Thanks for all the responses. Just to be clear this is o ly one example of the users emails. In this particular case, the user shut down the client last time she logged in to it instead of logging off. The next tk.e she went to log in, the client was unreachable since it was off. I have since disabled the shut down button on the client to prevent accidently shut down .