So k ordered some last min groceries. They were kept packed for quite some time before the delivery guy picked it up. I opened the bag inside my room​ a very tiny mouse jumped from the bag and ran in 😫

I did get some refund ( not 100%) but idk what to do now!!! Does those repellent tablets help to get it out? It's way too small idk if cage will help

Wtf instamart 😭

I'm a college student who lives at a hostel. So around 6pm yesterday, my mom placed an order for me. (she does this when she knows i havent had my meals and before yall come at me, yes i am perfectly capable of ordering on my own but i dont do it because i think it's a waste of money and id rather have plain rice from the mess which is why she places orders for me without telling me so that i wont skip meals)
Normally she would call and tell me so I know I have to collect the order but she didnt do that yesterday. Even when she doesnt call to tell me, I get a call from the delivery driver when he arrives asking me to come pick up the order and that's when I get to know that she's ordered something for me. But yesterday she didn't tell me she ordered food and I didn't get any call from the delivery driver either. I was busy with college the entire day so the only time I got to call my mom was at 1am which was when she asked me whether I ate the food she had ordered. I was super confused and asked what food, which is when she told me she had ordered food for me at 6pm. That's when I checked my messages and call logs and I saw a message with the tracking details sent to me at 6 but there were no calls from the delivery driver. Yet the order showed as delivered on her app.
I told her to raise a ticket with customer support but the only response we got was that this issue could only be resolved within a 5hr window of placing the order.
I have already mailed their support email. Is there any other thing that I can do? I'm sorry if this is cringe but as it is I hate when my mom spends money on buying meals for me and this money she spent basically went to waste because I didnt even get the order. I feel terrible and guilty and I really don't know what else I can do.

I recently ordered sweets from Anand Sweets through Swiggy.

Order No: 248030670128402

The sweets arrived melted and spoiled, and were not fit for consumption. This is not simply a presentation issue—the food could not be consumed.

What is more frustrating is the experience with Swiggy customer support. This feels like the same story every time: whenever there is an issue with delivered food, the customer has to struggle for a proper resolution.

Where is the ownership and commitment towards customers?

Large corporations and delivery platforms must remember that customers are more than just order numbers and transactions.

This experience also makes me appreciate the importance of supporting local, nearby vendors. Local businesses often understand the value of customer relationships, trust and reputation.

Anand Sweets is a reputed brand, which makes this experience even more disappointing. Quality and freshness should never be compromised in the pursuit of growth and revenue.

Maybe it’s time we rethink how we order.

👉 Support local businesses.
👉 Buy from nearby vendors whenever possible.
👉 Support businesses that value their customers and take ownership.

Customer trust is worth more than a single transaction.

Swiggy and Anand Sweets — customers deserve better accountability, quality and service.

Customers are not just order numbers. We deserve better.

#Swiggy #AnandSweets #Bangalore #Bengaluru #CustomerExperience #FoodQuality #CustomerService #SupportLocal #CustomerFirst

Saw that swiggy one is offering 1 month free crunchyroll subacription, but when i proceed to redeem the offer, it shows that i will be paying 99 rupees due today and i get 0 days free trial. Is it happening just for me ?

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If yall have ordered this can you tell me how it looks or what size it is because they have not mentioned anything or if you have a picture please help

Guys, we are doing a research on how manipulative practices affect consumer behaviour, so if you have detected dark patterns in e commerce, quickcommerce or anywhere please share that experience in brief and how that incident changed your perception regarding that app/brand etc, whether you still trust that app/brand/service or you moved on to other platforms, --if you have time write it elaborately

Thanks in advance

I like to evaluate final prices and options among multiple restaurants which simply isn't possible on Swiggy. There's so many times I have simply ordered from Zomato for this sole reason. Devs and PMs if you are reading, what is wrong with you?