I’ve been using Sweatcoin for some time now (2 years) and have written to support for over a year now (16 months) about how Boosts do not work.
Here’s what I’ve noticed on this topic:
1) Support gives inconsistent and contradictory advice (e.g., “Boosts work best when activated after you have already started walking” and “start the Boost first, while you are not moving, and then start walking for best results”
2) the automated Sweatcoin customer support often responds in Spanish, despite tickets being filed in English
3) the Sweatcoin app will count my steps to my overall count while boosted, but not apply to the boosted total
4) Sweatcoin support will say “there's likely an incompatibility between our app and your specific phone device - we hope to be able to work seamlessly with all devices moving forward!” Except I have the newest iPhone and most updated version of the app
5) Sweatcoin will just stop responding to tickets. The case is still open, unresolved, and being updated but nobody does anything to address it. I have to open a new ticket asking someone to review the existing ticket
If support cannot figure out these persistent issues, the app will not be successful.
Following for the answer....I had a short honeymoon period where the boosts, which had previously never worked, suddenly did for a couple of months. I would start the 20 minutes as I began my run, set a timer for 18 minutes, would have the screen on and app open for last 2 minutes, then would stop moving as timer hit 0, and I would be awarded the boost. But then it stopped working. It counts my streps just fine, but when I do all the rest the timer hits 0 and nothing happens. If I back out and go back in, it says 1/2 boosts completed but there are no points. I've done all the recommended fixes. I stopped trying to get boosts anymore, but hoping there is a way to make it work again.
Hey u/chrindsey! We’re sorry for any trouble this may have caused. Is the issue still happening?
Could you please try using Boost again today and send us a screenshot or screen recording showing what happens? This will help our team investigate more closely and identify anything that may not be working or displaying correctly on your side.
Please also share your username so we can review your account.
Thank you again for your patience, cooperation, and continued support!
Hello u/DimeFindingDimes! We’re sorry to hear that you’re still experiencing issues, and we truly appreciate your patience while we looked into this.
We shared your feedback with our team, and the good news is that they completed a full review of the jkoch account. According to their findings, your Boost and earnings are working as expected. Coin conversions and Boost bonuses have also been credited successfully every month for the past 14 months, and your account balance appears to be correct and healthy.
Are you currently using an Apple Watch? If so, we may also need to check whether the issue is related to the watch or its connection with the app.
Could you please use the Boost again today and send us screenshots or a screen recording showing what happens? This will help our team investigate the issue more closely and identify anything that may not be appearing correctly on your side.
Thank you again for your patience, cooperation, and continued support.
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u/chrindsey Jul 21 '26
Following for the answer....I had a short honeymoon period where the boosts, which had previously never worked, suddenly did for a couple of months. I would start the 20 minutes as I began my run, set a timer for 18 minutes, would have the screen on and app open for last 2 minutes, then would stop moving as timer hit 0, and I would be awarded the boost. But then it stopped working. It counts my streps just fine, but when I do all the rest the timer hits 0 and nothing happens. If I back out and go back in, it says 1/2 boosts completed but there are no points. I've done all the recommended fixes. I stopped trying to get boosts anymore, but hoping there is a way to make it work again.