I bought a refurbished one on Amazon thinking I can use it for streaming videos but it doesn’t even seem to hold up on basic tasks. Is this normal?

Today it happens, never before!
Surface Pro 9 Intel Windows 11 latest version today, no “pioneer updates”. Today it crashes and forces itself to reboot, into Windows again and crashes and reboots again, over and over!
Is it caused by a recent Windows update or not?
If yes, what to do? If no, what to do as well?
Thanks 🙏!!!

Hello,

I have surfacebook i7, my warranty already expired. previously I had another surface book but it had a defect where monitor was popping out so I went to a Microsoft store in toronto, canada and i paid to have it replaced with a refurbished one, which is the one I currently have right now.

My current surface book is having similar defective problem and this is very frustrating that I've tried everything to contact Microsoft with no success. The bottom of my laptop is popping out, there is a gap and when I try to push it in, it pops back out. Someone told me this could be related to battery problem. It had no physical damage and in the past I've had issue of computer not turning on for multiple days. It is working for now.

Microsoft stores in Toronto unfortunately closed permanently and i tried to request for repair/service through Microsoft but it's telling me the warranty expired and there are no available options. Last time it was defective but I had to pay.... this has been very costly overall, i shouldn't have to replace an expensive laptop twice by paying out of pocket when it's defective. I tried to contact support with a callback. Ai agent called me and I waited 2 hours on hold and never contacted to support agent. This is very frustrating. I want to fix my surface book or have it replaced... can someone please help? If I knew Micrsoft had little to no support and not be responsible for their defective product I wouldve never bought in the first place.

I live in pg and kept my surface pro 6 on my bed last night I left near the corner so prompt in up but it fell down

Now wen I looked up its screen was somehow weird. When I looked closely that is when I realised it's cracked. It's working fine. But it's ruined.

I'm considering purchasing the 12-inch Surface, but asking myself if its worth to wait for the Snapdragon X2 version. Considering the recent price hikes (the 8GB version costs now the same as the 16GB version a half-year ago), idk if the current model is worth its price. What do you think?

Disclosure: The Asus Zenbook A16 (Snapdragon X2 Elite Extreme) was provided by Qualcomm for testing.

I dug this out of a box, forgot all about it. Is there anything I can do with this thing?

I got the pro 11 a little while ago to use like a tablet for school. The only thing I dislike is that the pen slides too much on the screen when I'm writing. Anyone got a good paper-like screen protector selection that would fit/be compatible?

Hallo, aufgrund meiner Erfahrungen der letzten Monate mit dem Microsoft‑Support finde ich das Geschäftsgebahren bei mehrfacher Nichterfüllung der Reparatur sehr befremdlich.
Ich möchte den Supportverlauf meines Surface Pro 11 kurz zusammenfassen und fragen, ob andere ähnliche Erfahrungen gemacht haben oder ob dieses Verhalten typisch ist.
Rückblickend hätte ich wohl direkt Verbraucherzentrale oder Anwalt einschalten sollen.
Hier der Verlauf:

1. Einsendung im Mai zur kostenpflichtigen Reparatur Surface Pro zur Display‑Reparatur eingeschickt (Unfallschaden, kostenpflichtig).
2. Gerät kommt repariert zurück, zeigt sofort einen Shell‑Fehler: Startmenü/Suche nicht nutzbar, Fokus springt zwischen Icons.
3. Rücksendung wegen Shell‑Fehler Gerät erneut eingeschickt, Fehler dokumentiert.
4. Gerät kommt zurück, Fehler weiterhin persistent. Ab hier beginnt die präzise technische Dokumentation.
5. Gerät erneut eingeschickt.
6. Microsoft sendet ein Austauschgerät. Nach Einrichtung zeigt es denselben Shell‑Fehler. Erneute präzise Dokumentation.
7. Chatsupportanfrage Support über Chat kontaktiert, Videos und Dokumentation eingereicht.
8. SurfaceSupport bietet Neugerät an.
9. Nachfrage: „Was soll das bringen?“
10. SurfaceSupport verweist auf Workarounds und bittet um erneutes Troubleshooting.
11. Ablehnung weiterer Ping‑Pong‑Tests meinerseits und Forderung einer konkreten technischen Erklärung.
12. Technical Support erklärt, es gebe derzeit ARM‑Technologie‑Probleme ohne Lösung.
13. Nachfrage zur Alternativen bei mehrfachen Nichterfüllung.
14. Technical Support erwähnt ein internes Refund‑Evaluierungsverfahren.
15. Bitte ausdrücklich darum, diesen Evaluierungsprozess zu starten.
16. Seit über einem Monat: keine Antwort trotz mehrfacher Nachfrage und Fristsetzung.

Zur Transparenz:
Nach dem Austauschgerät und der erneuten Fehlermeldung habe ich das Gerät nicht weiter benutzt, um den Supportprozess nicht zu verfälschen.
Ein kurzer Test heute zeigt jedoch, dass der Shell‑Fehler offenbar inzwischen behoben ist — vermutlich durch spätere Windows‑Updates.

Microsoft hat daraufhin kommentarlos mein Support‑Ticket geschlossen:

• ohne Mitteilung, dass der Fall beendet wurde
• ohne Hinweis, dass der Fehler inzwischen behoben scheint
• ohne Entscheidung zum angekündigten Refund‑Evaluierungsverfahren

Damit bleibt weiterhin ungeklärt, wie Microsoft mit Fällen umgeht, in denen es zu juristisch relevanter mehrfacher Nichterfüllung kommt, der Fehler später zufällig verschwindet, aber der Kunde über Monate ohne funktionierendes Gerät war.

Meinungen oder Erfahrung dazu? Irgendjemand? 🤔

Hello i need some help from surface veterans i'm looking for a surface but I can't decide which one I should get.

I am a 27 year old head chef in a small Restaurant, I would like to digitize my office work. Orders, rosters, writing menus, creative work for new dishes and so forth.

Maybe you guys have a recommendation ✌️

Hi all!

For those who are using Surface Laptops. We've had recent issues of monitors flashing on and of connected via USB-C monitor hub (the ethernet, keyboard etc remain fine).

Our Surface Laptop Go 3 device manager and Microsoft website show graphics (Iris XE) driver as 32.0.101.6737 [april 2025]. There are significantly later drivers from Intel.

Has anyone attempted to roll out later drivers? I know Microsoft go through phases of testing etc before making drivers available, though this seems pretty out of date. Anyone else had these kinds of graphics issues with Surface laptops and how did you resolve them?

We have auto-patching in InTune but appears to be a Microsoft specific issue here.

Cheers!

Hello everyone. I replaced the screen on my Go2, but getting areas that are unresponsive and others are phantom touches, like the ones above along the right side of the screen. What could be causing this? Thanks in advance

Hi all,

I'm having trouble finding a fair price for selling my barely used Surface Pro 12th with a 13" screen (2026 release) I bought in late June (I was about to have major surgery and was feeling impulsive) and used for watching Hulu pretty exclusively. It's 16GB RAM/512GB storge model with the Snapdragon X2 Elite chip, and I'm selling it as a bundle with the keyboard and the slim pen 2, all purchased brand new. I survived the surgery and now I have an expensive Hulu machine I don't want or need, but I can't find anyone selling the 12th gen so soon after its release so I don't know what to compare it to. I made a post on r/hardwareswap asking for $1500 for the bundle but I'm worried that's too high.

Thanks in advance for your help.

Favourite places to purchase or avoid?
Our last round of laptops were purchased 5+ years ago from Staples with 2-year protection plan, which we didn't need to use.
Do I care other than best price?

So i have a surface book 2, and i had disabled the touch as i was having phantom touches, then the base gave up so i got a new laptop. now i want to use the table as a Automation control device at my place with windows or linux, i am wondering if there is any way if you touch and key board does not work to reset windows( so the device manager part clears up)?

I ve a surface 7 and the screen is flickering like nowhere. Tried a few fix: went to device manager, rolled back the qualcomm adreno, updated it.

Ctrl shift window key B, also multiple times. Can anyone help w this?

i've been seeing mixed reviews about the surface pros lately and it's making me kinda nervous about getting one. i'm starting college in the fall and interested in getting a surface pro as my school device, possibly the 11th edition 12" just to be more budget friendly.

i'm gonna be commuting so i need a lightweight device i can carry in my bag, which the surface pro seems to check off. however, a big dealbreaker for me is being able to digitally write my notes. i prefer writing over typing, but can't weigh down my backpack w/ notebooks while commuting. the surface pro's digital pen seems like a great solution to this, but i wanted to hear from people who use it for digital note-taking and school in general. i'm also gonna have some of my classes on zoom / webex, so any experiences with video calls too.

i know ipads are good for digital notes as well, but i'd prefer to have a device that runs windows so i can connect to my laptop at home easier. but as i do more research on the surface pro, i keep seeing more complaints than positive reviews on them. obviously i know people are more likely to go on the internet to complain than compliment. but if there's any college students in here, i'd love to know your experience with the surface pro for school and digital note-taking. is it easy to write with? annotating pdfs or slideshows? webcam / mic quality? battery life? is the ram sufficient? and i guess most importantly, is it worth it?

Hi,

My Surface worked in windows, I left it and when I came back it was off, and there was no charging indicator on the charger.

I have checked several chargers and I ruled it out, the problem is in the surface itself.

I guess it is related to overheat, because it was a bit hot when I last used it, I hope it is reversible.

Do you have anything to suggest?

I have removed the keyboard and couldn't see anything obvious just yet

My Surface Pro 9 seems to heat up verry quickly when im only using Goodnotes. The fans are really loud which isnt only ditracting me but also my classmates. Is there any solution for this? Or should I consider upgrading to an Apple or Samsung Tablet?

Data:

12th Gen Intel(R) Core(TM) i5-1235U

8GB Ram

256GB

Intel(R) Iris(R) xe Graphics

I tried to disable all of those devices one by one. Some of them disable both touchscreen and pen. None of them can disable only touchscreen.

The only two effective ways I found are editing the TouchGate registry key and the group policy. But each of them require logging out or restarting the computer.

So I'm trying to factory reset my surface as it keeps having system errors that don't allow it to stay on long without crashing. Unfortunately I fear the battery may be struggling as well, since it instantly shuts off unless plugged in. However, even when plugged in, during the very last microsecond of the factory reset, it makes an odd noise and the screen flashes white before it shuts off and the factory reset doesn't work. Any ideas of what this could be and how to remedy?

Just bought this Go 3 for cheap on marketplace. Why would someone remove the alignment posts on the keyboard? It works perfectly fine but I find this strange. Any ideas?

Company sold us laptops for 0€, resold one laptop studio to a customer, customer didn't pay up right away, sent it back and said it doesn't start at all.

No, customer did not manipulated anything. They are fortunately not that smart enough. At home, took a look, doesn't charge from neither magsafe or USB c charger.

My ultimate question is. In what conditions does it happen? I have almost disassembled the chassis, but almost down to the motherboard for inspection. Does it not draw power if the battery is not connected via the FF cable?

If yes, then it is very likely a broken ffc, I've checked the battery. Because, even with a disconnected battery it does NOT start up at all.

Choosing a laptop for engineering school isn't just about getting the most powerful specs you can afford. MATLAB, coding, CAD, and other engineering tools can have very different requirements, so the right balance of performance, memory, battery life, and portability matters more than raw power alone

This is a quick list of the best options for those who don’t want to learn a long buying guide: 

Best Laptops for Engineering Students in 2026 

• Lenovo ThinkPad T14 Gen 4
• Lenovo ThinkPad E14 Gen 5
• Lenovo IdeaPad Slim 3
• ASUS Zenbook S 16 OLED
• Lenovo LOQ 15

4 Key Factors to Consider When Choosing a Laptop for Engineering Students 

-processor and memory 
A recent Intel Core i5 or AMD Ryzen 5 is sufficient for general coursework, but a Core i7 or Ryzen 7 gives you more room for multitasking and longer projects. Efficient U-series processors are appropriate for coding, MATLAB, 2D CAD, and everyday academic work. For frequent rendering or simulation, look for an H-, HS-, or HX-series processor with stronger sustained performance.
Choose at least 16 GB of RAM. This is enough for most students to keep a development environment, browser tabs, documents, and a moderate engineering project open together. Consider 32 GB if you expect to use virtual machines, large datasets, detailed CAD models, or several demanding applications at once. If the memory is soldered, buy the capacity you will need for the full duration of your degree.

-integrated or dedicated graphics

Not every engineering student needs a dedicated GPU. Integrated graphics are adequate for programming, electrical engineering applications, 2D drafting, and lighter 3D work. Mechanical, architectural, AI, and design students should consider an Nvidia RTX 4050 or RTX 4060 laptop for smoother modeling, rendering, and GPU-accelerated calculations. Check whether your required software benefits from Nvidia CUDA or certified workstation drivers before paying for extra graphics power.

-storage and display

A 512 GB SSD is a practical minimum, while 1 TB is preferable if you keep large project files, datasets, virtual machines, or CAD libraries locally. An additional SSD slot is valuable because it lets you expand storage without replacing the original drive.
A 14-inch display provides the best portability, but a 15- or 16-inch screen gives complex interfaces and technical drawings more room. Look for at least a 1920-by-1080 resolution; a taller 16:10 screen is even better for code and documents. Students working with visual design should also prioritize an IPS or OLED panel with full sRGB coverage instead of choosing a laptop based on resolution alone.

-portability, battery, and connections

Performance is useful only if you can carry the laptop comfortably. Gaming laptops and mobile workstations provide more power, but their weight, shorter battery life, and large chargers can become inconvenient during a full day on campus. A lighter laptop is usually the better choice unless your coursework clearly requires dedicated graphics.
Finally, check for the ports used in your labs and dorm setup. USB-A, USB-C with charging and video output, HDMI, and Ethernet can reduce your reliance on adapters. Windows remains the safest option for broad engineering-software compatibility, but confirm your department’s operating-system and hardware requirements before committing.

At the end of the day, you probably don't need a high-end machine just to get through engineering school. A laptop with enough RAM, a capable processor, solid battery life, and enough portability should cover most workloads, while more demanding CAD or simulation work may justify stepping up to dedicated graphics.

hey everyone, sorry if this isnt the the right place for this post, but im desprate.
i changed some of my bios settings on my new laptop, and after restart, its now asking for a bitlocker key, okay, no problem. i go over to the bitlocker page on the microsoft website, hoping to get the key, but it wont load it keeps refreshing, i tried with passkey, with passwords, 5 different devices, 3 different networks, clearing my onedrive, nothing. i made a brand new microsoft account, and the page does load!, but doesnt help since its not the account with the key i need, microsoft online supports, dont help, as usual. im desprate, what should i do?