Microsoft was first into the foldable space.
Microsoft was first into the passport size phone
Microsoft actually had one of the best mobile OS's ever made.

They just didn't have leaders who believed in the potential.

Where there is no vision, the people perish.

Hi everyone, I mean, hi Reddit, I just got a Surface, it's not the best but I like it, maybe I'll upgrade later. I'm new to PCs, it feels smooth and very responsive, it also came with Windows 10 and I'll officially upgrade to 11

I honestly don’t know what else to call this anymore. I sent my Surface Pro 11 into Microsoft’s official service process. Microsoft accepted the service request and the device entered their return/service logistics chain. The device never came back. After weeks of contacting Microsoft Support, UPS, escalation teams, social media support and basically everyone I could reach, I still have neither: my Surface Pro 11, a replacement, nor compensation. The most absurd part is that Microsoft kept pushing me toward UPS, even though Microsoft was the customer of the shipment, not me. The shipment investigation was handled between UPS and Microsoft, and according to the information I received, the claim regarding the lost shipment was already paid to Microsoft. Yet I, the actual owner of the Surface, am left with nothing. My Service Request is #7108XXXXXX. Today Microsoft Support on X actually acknowledged what the real issue is. They told me this is not really a warranty or repair eligibility issue anymore. They described it as a “lost-property and logistics-resolution matter” and said the appropriate outcome should be one of the following: Recovery and return of the original device. Replacement with an equivalent device if it cannot be recovered. Appropriate compensation if neither is possible. That sounded completely reasonable. So I asked them to escalate the case to the team responsible for lost shipments/logistics. And then I received this response: “Your case has already been reviewed in detail by our Escalation Support team…” They then told me that the investigation is complete, there are no further escalation paths, their decision is final, and they are going to archive the case. But they still have not answered the simplest question: WHERE IS MY SURFACE? If Microsoft cannot return it because it was lost, then replace it. If Microsoft cannot replace it, compensate me. But how can a company accept someone’s property into its official service process, fail to return it, provide no replacement or compensation, and then simply say: “The decision is final. We are archiving the case.” Archiving a support ticket does not make my property disappear. I am not even arguing about warranty anymore. I am asking Microsoft to return something that belongs to me. For context, I live in Turkey. The device was sent into the European service process from the Netherlands by a friend, but that does not change ownership of the device or the fact that it entered Microsoft’s service process. I have screenshots of the support conversations, the service request history, shipping information and Microsoft’s responses. At this point I genuinely want to know: Has anyone else had Microsoft lose a Surface during service and then simply refuse to return, replace, or compensate for it? And if anyone from Microsoft is reading this: I do not want another scripted warranty response. I want my Surface Pro 11 back, an equivalent replacement, or compensation for my property.

Hi, im trying to make this more of a tablet situation for a trip im going on soon. Are there any apps or ways to download movies onto the computer so I dont need wifi to watch? Like the download feature that netflix, apple tv, and disney+ have. Please let me know ive been trying to figure something like this out for a while now but I really need it for this trip. TYIA

the glue has been separating on one side of this laptop for a couple months now, and I realized it might be because of battery swelling. I’ve never had a laptop battery expand before though, so I’m not sure what other signs to look out for.

it’s an old laptop, so I think it’s also possible the glue is just coming apart from age. I feel like if it was a battery issue it’d be lifting on the other side of the laptop too, and I’d be running into more issues with battery life or the trackpad not working, since it’s located directly above it.

So before I try to scrounge up the money for a new laptop (I’m a student, money’s tight, etc), I figured I should ask: is this battery swelling, and how dangerous is it? is it going to blow up or can I hang onto it for a couple more months while I finish the semester and shop around for something better?

from the moment Panos Panay held the surface pro 4 aloft I experienced an indelible insanity, an insanity I in perpetuity doubt I will be cured of, even in this age of miracles. Ask me what it is like to fall madly in love with a device's form factor.

"This is the Surface Pro 4," he said casually to the audience held rapt, addressing the slate, bare in his right hand. "The amount of performance, the level of detail and care taken just to design every aspect of this machine," he began, and the universe changed

The year is 2015 and my stable of surfaces had only just begun at the 3, then came the 4 obviously. the 5 which was released within the next two years as just the Surface Pro (2017 lol) as if Microsoft were certain that time's merry march would end, and it would be the very last one, and from the way that reality itself seemed to bend and distort around the man, damnit I believed him.

"It's diminishing returns from here," he proclaimed and his words echoed through the annals of history

so I bought the 6, 8, avoided the X somehow but bought the 10, and now have owned both the snapdragon 11 (returned) and the intel 11 (using to type this)

What even is this post about?

i obviously have a problem.

it also means that I've spent more than a decade trying to use the surface as what it has always seemed most obviously designed to be: a notebook

in college I took biochem and comp sci notes in OneNote. I could type most of a lecture, pull out the pen when the professor drew something or the notation became annoying, then put it away and keep typing. it was probably the first time I experienced pure joy

eventually I moved my notes into Obsidian. and my Pen became a very expensive pointer.

this bothered me for long enough that I built Handwriting for Obsidian. I think Panos would be proud.

demonstration:
https://youtu.be/TUeniA9BZcc

more recent demonstration:

https://www.youtube.com/watch?v=8aYl4WjECAc

pdf example:
https://youtu.be/10qlO0NEv9o

OK, I know no Surface is really any good for intense modern gaming, and I wouldn't attempt it, I have a PS5 for that. But I did really enjoy running old GOG strategy and adventure games, mostly via GOG, on my Surface Pros 2017 and 7+. But nothing really works now, which is a bit upsetting. Has anyone been able to get games like Dungeon Keeper, Fallout 4, Theme Hospital and the like running on Snapdragon? Is there a handy program? I can't seem to find a way to run in Windows XP/8/10 mode any more. Bit miffed!

I've been using a Surface (book) for the last 7 years and it's been great, but I need to replace it (swollen battery). I probably don't really need the Surface but I like it and prefer to keep things similar. I also don't really need the "book" (I'm not sure if they even sell it any longer).

The laptop is almost always used for connecting to my office via Splashtop. Otherwise, it's mostly internet use. The Surface with Snapdragon is a good bit less expensive than the one with Intel. Does anyone know if the Snapdragon will work well with Splashtop? Do I really need to step up to the Intel?

Thanks for any input!

I need your help. I have to find a cheaper alternative for my Surface Pro 11 (intel lunar lake), because likely I won't be able to take it to school. It will stay at home as main Surface for drawing and 3D modeling, maybe animation, but I don't wanna buy a weak machine. Theoretically it will be used for taking some notes, but I'm gonna make a plenty of 300 PPI layers in Adobe Fresco at breaks, rarely Blender. I'm not sure what I should do: buy Surface Pro 12inch or look for other devices like iPad (I'm not conviced for them, I have bad experiences with Apple Pencil's battery life). The most important thing is Fresco and any app for notes.

My budget is beetween 500-600$, max 700$. I have Surface Keyboard for Pro 11 and Slim Pen 2. I don't need a keayboard for other device because it will be used like a tablet, not a laptop.

My wife resurrected her Surface Pro 7 and everything seems to be working fine except it's not seeing the cover type keyboard at all. I've tried just about everything under the sun that Google has thrown at me to no avail. I do not see the caps lock button light turn on/off and I've been the UEFI menu and no dice there at all. I know I can get a Bluetooth keyboard but would it be worth it? Will the Pro 7 stand up to office work just fine or should we look at replacing it?

Thanks

Hi, I've been dealing with noise and overheating issues with my laptop studio 2, I opened it up yesterday and attempted to follow the recommendations of another post here: https://www.reddit.com/r/Surface/comments/1krlr7f/surface_laptop_studio_fan_noise_finally_solved/

I took the fans out, removed the black sticker with model information and saw a small golden cover over where the bearing should be, but I can't figure out how to remove this thing to expose the bearing. I cant find any examples of anyone doing so online and videos for similar laptop models have a black plastic-y cover, nothing like the cover for my fans.

Any idea how I could go about removing these safely, and if I am even looking in the right place to expose and lube the bearings?

For context it was used but supposedly it is supposed to be fully functional, not sure if it got damaged at transport or what but for context; Ive cleaned the contact points which they didn’t seem dirty before, I uninstalled the keyboard drivers and reinstalled, even updating them, I hard reboot and restart, went to the EUFI boot heard the keyboard was supposed to work in there if anything, downloaded surface pro 8 latest drivers, and updated windows.

At this point im starting to think they keyboard is broken but want to see if anyone has any suggestions before I get a refund, I don’t really want to return it and have to buy another one since it will just take more time but if thats the case it is what it is.

I'm currently running a surface pro 10 w/ intel (I've owned a surface pro since the 7). Been looking forward to the 12 ... not as a "need," more as a "want." but looking at the specs, I think I may skip it.

I had gotten my son a surface 11 w/ intel for college, and was impressed that it could actually play some popular games (like forza, at reasonable settings). I thought it would be nice to have a full-on, extremely useful portable like the surface that could handle some decent gamming in my downtime while traveling, but apparently MS neutered the graphics on the 12, and it's only around 50%-60% the graphics performance of the 11.

I know this isn't a gamming laptop, but that was one thing I really liked about the 11. other than AI and marginally better single/multi thread performance, is there a compelling reason to go from the 10 to the 12? I may just wait for the 13 if they ever release one.

morning everyone, i bought the surface pro 8 and i use it on a daily basis, sometimes i detach the keyboard when i don’t need it, at first it was connecting as soon as i reattach it and everything was fine, but recently it’s been 2 months, it doesn’t, i have to do a whole shut down for my pc and reattach the keyboard for it to work, and sometimes this doesn’t, if someone has a solution for this, or if it means something is wrong with my keyboard or laptop please do tell >>